Product Manager - Business Systems & Technology

RSM•Charlotte, NC

20d

About The Position

The Product Manager – Business Systems & Technology is responsible for the strategy, roadmap, development, integration, and continuous improvement of the technology products and platforms that power how RSM& operates. The role serves as product owner for RSM&’s proprietary operating system and helps shape the ecosystem of business applications supporting sales, planning, execution, tracking, and measurement, including HubSpot, Asana, QuickBooks Online (QBO), and other business platforms. Working at the intersection of users, technology, operations, data, and business strategy, the Product Manager collaborates with functional leaders and the development team to identify business needs, define product requirements, prioritize development, and deliver scalable solutions. The goal is to simplify work, improve visibility and accountability, and support RSM&’s growth.

Requirements

Bachelor’s degree in Business, Product Management, Information Systems, Technology, Operations, or a related field; equivalent relevant experience is considered.
5+ years of progressive experience in product management, product ownership, business systems, technology enablement, or a related function.
Demonstrated experience owning a technology product or platform from discovery and requirements through development, launch, adoption, and continuous improvement.
Strong experience translating business and user needs into clear product requirements, workflows, user stories, and development priorities.
Experience working directly with software developers, technical teams, vendors, and business stakeholders.
Strong understanding of product roadmaps, backlog prioritization, requirements gathering, user acceptance testing, product releases, and change management.
Experience with business applications such as CRM, project/program management, financial systems, resource management, time tracking, reporting, and workflow automation platforms.
Strong understanding of system integrations, APIs, data flows, automation, reporting, and data governance.
Demonstrated ability to balance user needs, business priorities, technical constraints, and long-term product strategy.
Strong analytical and problem-solving skills, including the ability to use data and user feedback to guide product decisions.
Excellent communication skills and ability to work effectively with executives, functional leaders, end users, and technical teams.
Strong organizational and project-management skills, with the ability to manage multiple priorities and drive initiatives from concept through implementation.

Nice To Haves

Experience with HubSpot, Asana, and QuickBooks Online (QBO).

Responsibilities

Own the product vision, strategy, and roadmap for RSM&’s proprietary operating system and related internal business technology products.
Serve as the primary product owner and liaison between business stakeholders, users, and the development team.
Understand how teams across RSM& work, identify pain points and opportunities, and translate needs into product requirements, user stories, workflows, and prioritized development initiatives.
Own and prioritize the product backlog based on business value, user impact, strategic priorities, technical considerations, and available development resources.
Partner with developers throughout discovery, requirements definition, solution design, development, testing, deployment, and iteration.
Define product requirements, acceptance criteria, business rules, workflows, and desired outcomes for new functionality and enhancements.
Establish feedback loops with users and functional leaders to identify opportunities to improve usability, functionality, adoption, and business impact.
Define and track product success metrics, including adoption, efficiency, data quality, user experience, process improvement, and measurable business outcomes.
Guide integration of RSM&’s proprietary platform and other business applications to create a cohesive technology ecosystem and seamless information flow.
Identify opportunities to automate manual processes, eliminate duplicate entry, simplify workflows, and improve the employee experience.
Partner with functional leaders to determine whether business challenges are best addressed through new functionality, system enhancements, automation, integration, or process changes.
Maintain a holistic understanding of business systems architecture, data flows, and sources of truth to support a scalable technology environment.
Develop reporting, dashboards, and product capabilities that provide actionable visibility into business performance, capacity, utilization, workflow, and operational effectiveness.
Lead product releases and enhancements, including user acceptance testing, rollout planning, communication, documentation, training, adoption, and post-launch evaluation.
Manage relationships with development resources, technology vendors, and implementation partners as necessary to execute the product roadmap.
Evaluate emerging technologies and product opportunities that could improve operations, employee experience, client delivery, or scalability.
Participate in evaluating and implementing future enterprise platforms, including ERP solutions, ensuring they integrate effectively with RSM&’s broader product and technology strategy.