Director of Technology & Business Systems

Premise One LLC•Chandler, AZ

10d

About The Position

The Director of Technology & Business Systems is the company's senior leader for internal technology, business systems, cybersecurity, automation, applied artificial intelligence, and technology solution enablement. The role is accountable for maintaining a secure and reliable technology environment while using systems, data, integrations, AI, and new technology offerings to make the business easier to operate, more scalable, and more technically capable in the market. This is a hands-on, business-first technology leadership role with a significant sales-engineering and solution-development component. The Director works with executive and department leaders to improve internal operations and helps evaluate, select, develop, train, and implement products and software services. The work spans technology strategy, vendor and budget oversight, system administration, solution architecture, pre-sales technical support, workflow design, product evaluation, training, and implementation. The role's objective is to make technology a durable operational and competitive advantage. Success involves strengthening systems and data, integrating platforms, applying automation and AI, improving processes, and establishing repeatable methods for selecting, validating, training, implementing, and supporting products and software services.

Requirements

At least 8 years of progressive experience across information technology, business systems, platform administration, automation, systems integration, or related disciplines.
At least 3 years of leadership experience with responsibility for technology strategy, systems, vendors, teams, budgets, or major technology initiatives.
Demonstrated success improving business processes through technology, integration, automation, or system redesign.
Strong working knowledge of SaaS platforms, APIs, system integrations, data flows, permissions, reporting, and application administration.
Hands-on experience implementing workflow automation solutions and integrating business applications.
Working knowledge of generative AI, large language models, AI agents, retrieval and knowledge solutions, and AI governance concepts.
Strong understanding of endpoint and device management, identity and access management, networking, cloud-based systems, cybersecurity, backups, and IT support operations.
Strong project-management, change-management, documentation, communication, and stakeholder-management skills.
Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related discipline preferred; equivalent relevant experience will be considered.
Ability to set direction and standards while remaining hands-on with systems, issue diagnosis, configuration, and implementation.
Business-first approach, with strong ownership, urgency, follow-through, and accountability.
Ability to explain complex technical issues to non-technical leaders and users.
Ability to challenge inefficient legacy processes constructively and with data.
Ability to prioritize based on measurable organizational value rather than novelty.
Preference for scalable, maintainable solutions over one-off fixes and undocumented workarounds.
Strong documentation discipline and focus on reducing organizational dependency on individual knowledge.
Continuous learning and practical evaluation of emerging technology.
Comfort in a customer-facing technical role and communicating solution value, capabilities, limitations, and implementation requirements credibly.
Ability to balance innovation with standardization and introduce technology only when it can be supported, trained, documented, and scaled.

Nice To Haves

Experience building internal AI/LLM applications or integrating commercial AI platforms.
Experience in a field-service, construction, systems-integration, project-based, or similar operational business environment.
Experience in sales engineering, solution architecture, technical pre-sales, product management, or customer-facing technology solution development.
Demonstrated ability to take a product or software service from technical assessment through pilot, standardization, training, and repeatable operational deployment.
Experience with physical security, low-voltage systems, systems integration, or related technology solutions.
Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related discipline; equivalent relevant experience will be considered.

Responsibilities

Develop and maintain a company-wide technology roadmap aligned with growth, operational priorities, security requirements, and financial objectives.
Advise executive leadership on technology and translate business needs into prioritized technology initiatives.
Establish standards for technology architecture, system ownership, documentation, access, lifecycle management, and change control.
Own technology budgeting, forecasting, vendor management, licensing, renewals, and evaluation of return on technology investments.
Define and report KPIs for service performance, system adoption, automation, reliability, risk, cost, and business impact.
Build scalable technology practices to support geographic expansion, more users, and greater operational complexity.
Maintain a forward-looking view of the technology and solution portfolio, identifying products, software services, and partnerships that can strengthen competitive position or create customer value.
Own the internal IT environment, including computers, mobile devices, networking, cloud services, collaboration tools, user accounts, and business applications.
Establish device standards, lifecycle plans, replacement schedules, inventory controls, and mobile-device management practices for office, remote, and field personnel.
Develop and manage IT support and ticketing processes with service levels, escalation paths, documentation, and accountability.
Manage technology onboarding, offboarding, provisioning, permissions, and access changes in coordination with Human Resources and department leaders.
Maintain software and hardware inventories, licensing, warranties, renewals, and support documentation.
Resolve or coordinate resolution of high-impact technical issues affecting business operations.
Own technology strategy and governance for core operational, finance, sales, field, HR, and collaboration platforms.
Improve existing systems' adoption, consistency, permissions, workflows, reporting, and data quality before introducing new platforms.
Establish system owners, administrators, configuration standards, documentation, and support models for critical applications.
Reduce disconnected workflows and duplicate data entry by improving integrations, APIs, data synchronization, and system-to-system handoffs.
Partner with business leaders to design systems around effective operating processes rather than inefficient technology-driven workarounds.
Evaluate and implement platforms when existing tools cannot meet validated business requirements.
Partner with Sales, Engineering, Operations, and Service to turn customer and market requirements into technically sound, commercially practical, supportable solutions.
Own technical evaluation of new products and software services, including vendor review, technical due diligence, lab or pilot testing, integration validation, security considerations, and go/no-go recommendations.
Identify, select, and standardize hardware, software, cloud services, integrations, and emerging technologies that expand or improve the solution portfolio.
Develop repeatable solution architectures, technical standards, deployment approaches, integration patterns, and implementation playbooks for consistent estimating, selling, delivery, and support.
Support customer-facing technical discovery, solution design, product demonstrations, proof-of-concept efforts, technical presentations, and clarification of scope, assumptions, and integration requirements.
Lead technical relationships with manufacturers, software providers, and strategic technology partners, including product roadmaps, technical resources, certifications, escalations, and early-access opportunities.
Develop and coordinate product and software training for Sales, Engineering, Project Management, Service, and field teams.
Lead technology introductions from evaluation through pilot, first deployment, documentation, training, operational handoff, and ongoing lifecycle review.
Develop a practical AI and large language model adoption strategy focused on clear business use cases and measurable outcomes.
Design, build, implement, and maintain internal AI assistants, agents, knowledge tools, and LLM-enabled applications to improve productivity or decision-making.
Connect AI capabilities to approved internal data sources and business systems where appropriate, with security, access, data-handling, and governance controls.
Identify high-value AI opportunities across Operations, Sales, Finance, Human Resources, Engineering, Service, and executive reporting.
Evaluate commercial AI solutions against internally developed approaches based on functionality, security, maintainability, adoption, and return on investment.
Track AI-tool usage, quality, employee feedback, and business results to improve tools after deployment.
Work with department leaders to map current processes, identify bottlenecks, and design improved workflows.
Determine whether business problems should be addressed through technology, automation, process redesign, training, standardization, or a combination.
Build and maintain integrations, automated workflows, approvals, notifications, and data synchronization processes to reduce administrative effort and improve information flow.
Prioritize automation opportunities based on business value, frequency, risk, maintainability, and measurable time or cost savings.
Develop dashboards and reporting tools that provide timely, actionable operational and financial information.
Document critical workflows and integrations to reduce reliance on individual knowledge and undocumented workarounds.
Develop and maintain cybersecurity policies, controls, standards, and operating practices appropriate to the company's size and risk profile.
Own or oversee identity and access management, authentication, endpoint protection, device security, backups, data protection, and related security controls.
Coordinate cybersecurity assessments, incident-response procedures, recovery planning, and continuity planning for critical technology services.
Partner with executive leadership and compliance resources on customer, vendor, insurance, audit, and regulatory technology requirements.
Identify material technology risks and drive practical mitigation plans, including third-party and vendor-related risks.
Partner cross-functionally with Operations, Sales, Finance, Engineering and Field Operations, Human Resources, Executive Leadership, manufacturers, and technology partners to ensure initiatives reflect operating requirements and are adopted successfully.
Support operational workflows, field technology, project reporting, quality processes, dashboards, sales engineering, technical discovery, solution architecture, CRM utilization, finance integrations, product standards, employee systems, and technology-partner relationships as needed.