(USA) Manager, Technology Operations - Business & Product Strategy

Walmart•Sunnyvale, CA

1d•$104,000 - $202,000•Onsite

About The Position

The Manager, Technology Operations – Business & Product Strategy helps shape and execute strategies that improve how Walmart Marketplace sellers operate, resolve issues, improve performance, and access growth opportunities. The role spans business strategy, product, technology, analytics, and operations, identifying high-impact problems and translating them into requirements and scalable solutions. It partners with cross-functional teams to take initiatives from strategy through launch and measurement, with the aim of simplifying the seller experience, improving seller performance and trust, reducing operational friction, and supporting Marketplace growth. The role is part of the Seller Performance organization, which helps sellers understand performance expectations, resolve business-impacting issues, and access growth opportunities. The team works across Product, Engineering, Analytics, Risk, Compliance, Policy, Seller Support, Growth, and other Marketplace organizations. The position leads strategy and execution for seller-focused initiatives, develops scalable product or operational solutions, and establishes KPIs and measurement frameworks to evaluate impact and guide iteration. Success is measured through improved seller outcomes, scalable capabilities and programs, and measurable impact on Marketplace priorities. The position is listed for Bellevue, Washington or Sunnyvale, California. The annual salary range is $96,000–$186,000 in Bellevue and $104,000–$202,000 in Sunnyvale. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, stock.

Requirements

At least 5 years of relevant experience, or at least 5 years in product operations, product management, business strategy, business operations, program management, or a related field.
Experience leading complex cross-functional initiatives involving Product, Technology, Analytics, or Operations.
Demonstrated analytical and problem-solving experience using data to drive business decisions.
Experience translating business problems into structured requirements, processes, or scalable solutions.
Strong strategic and analytical problem-solving skills, including the ability to turn ambiguous problems into structured strategies and scalable solutions.
Experience working across business, Product, Technology, Analytics, and Operations.
Ability to translate customer and business needs into requirements, workflows, business rules, or operating models.
Strong communication and stakeholder-management skills, including the ability to influence across large, matrixed organizations.
Ability to simplify complex concepts and communicate clearly with technical and business audiences.
Hands-on operating style, strong ownership, curiosity, and bias for action.
Minimum qualification pathway: a bachelor's degree in a listed or related field and 3 years of project management, program management, program operations, or related experience; or 5 years of experience in those areas.

Nice To Haves

Experience in eCommerce, online marketplaces, platform businesses, seller or merchant ecosystems, seller performance, risk, trust, compliance, incentives, or growth.
A bachelor's degree in Business, Economics, Engineering, Computer Science, Information Systems, Operations, Product Management, or a related field and 9+ years of relevant experience; or 7+ years in product operations, product management, business strategy, business operations, program management, or a related field.
Product management or product-adjacent experience, including requirements development and technology implementation.
Experience building or operating technology-enabled customer, seller, partner, eligibility, resolution, or rules-based programs.
Experience with experimentation, A/B testing, cohort analysis, or behavioral measurement.
Familiarity with SQL, Tableau, Power BI, Excel, or similar analytical tools.
A master's degree or MBA in Business, Economics, Engineering, Analytics, Product Management, or a related field.
Experience launching new capabilities and scaling them across a large organization.
Master's degree in a listed or related field.
Knowledge of inclusive digital experiences, WCAG 2.2 AA, assistive technologies, and digital accessibility best practices.

Responsibilities

Identify and prioritize seller and business problems using seller insights, performance trends, operational data, and business priorities.
Translate complex problems into strategies, business requirements, workflows, decision logic, and scalable product or operational solutions.
Partner with Product and Engineering to shape capabilities and priorities while owning business requirements, operating models, and outcomes.
Lead initiatives involving seller performance, health, appeals, incentives, protections, eligibility, and growth as business priorities evolve.
Design solutions that improve seller transparency, self-service, issue resolution, and access to programs and opportunities.
Develop pilots and operating models, test approaches, and scale successful solutions across Marketplace.
Lead cross-functional initiatives from strategy through launch in partnership with Product, Engineering, Analytics, Risk, Compliance, Policy, Seller Support, Growth, and Business Operations.
Define KPIs, measurement frameworks, and success criteria; use quantitative and qualitative insights to evaluate impact and guide iteration.
Drive alignment on priorities, ownership, tradeoffs, dependencies, and execution, and communicate recommendations and results to leadership.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses.
Stock may be included for certain positions.