Product Manager - Visitor Experience

Mappedin•,

2d•$160,000 - $200,000

About The Position

Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. Built for scale and trusted by the world's biggest brands, our AI-powered tools make indoor mapping fast, flexible, and easy to integrate—powering indoor experiences at top destinations worldwide. With billions of square feet mapped across 57 countries, Mappedin helps make public spaces easier to explore, simpler to manage, and safer for every visitor. This role is responsible for making those experiences better. We're looking for a Senior Product Manager to lead the evolution of Mappedin's visitor-facing products—including wayfinding, digital directories, and web experiences. You'll work closely with Design, Engineering, Customer Success, and customers to create intuitive, high-quality products that help people find where they need to go and discover what's around them. This is not a maintenance role. We're looking for someone who enjoys understanding how people interact with products in the real world, identifying where friction exists, and turning those insights into experiences that feel simple, elegant, and useful. You'll have significant ownership, broad visibility, and the opportunity to influence products used by some of the world's most recognizable venues.

Requirements

5+ years of Product Management experience in software or technology companies
Experience shipping customer-facing products that people use regularly
Strong product judgment and demonstrated ability to prioritize effectively
Comfort operating in environments where not every answer is known upfront
Experience working closely with designers and engineers to deliver high-quality user experiences
Strong communication skills and ability to influence without formal authority
Demonstrated curiosity about users, customer behavior, and how products create value
Track record of using data and evidence to inform product decisions

Nice To Haves

Experience with location-based services, mapping, navigation, or spatial technologies
Experience with mobile applications, kiosks, digital signage, or consumer-style products
Experience incorporating AI capabilities into customer-facing products
Experience serving enterprise customers with complex workflows

Responsibilities

Own the vision, roadmap, and prioritization for key visitor-facing products
Balance customer needs, user experience, technical considerations, and business goals
Define what success looks like and measure outcomes over time
Partner with leadership to align product direction with company priorities
Work closely with Design and Engineering to deliver intuitive, polished user experiences
Identify opportunities to improve usability, accessibility, performance, and engagement
Use research, analytics, customer conversations, and observation to understand user behavior
Advocate for a high-quality product experience from concept through launch
Engage directly with customers and internal teams to understand challenges, workflows, and opportunities
Translate qualitative and quantitative feedback into product decisions
Identify patterns across customer requests rather than simply responding to individual asks
Stay informed about industry trends and evolving customer expectations
Coordinate across Product, Engineering, Design, Customer Success, and Go-To-Market teams
Communicate priorities, trade-offs, and progress clearly
Facilitate alignment and decision-making across diverse stakeholders
Help teams focus on the highest-impact opportunities