Visitor Experience Coordinator

The Ohio State University • Columbus, OH

1d • Onsite

About The Position

As a member of the Wexner Center for the Arts’ Visitor Experience team (Visitor & Ticketing Services, House Management, Facility Rentals/Events, the Wexner Center Store), responsible for implementing a consistently positive experience for the Center’s visitors, consistent with the institution’s mission & brand; work in conjunction with programming teams to plan, manage and supervise front of house activities as they relate to audiences; recruit, train, schedule, supervise, and update volunteers and part time staff on various programs and events at the Center; provide input into areas that interact with the public in consultatory relationship to other departments regarding Visitor Experience.

Requirements

• Bachelor’s degree in theater, arts administration, or an equivalent combination of education and experience in visitor experience or other equivalents required.
• Excellent verbal and written communication skills, excellent interpersonal skills, and ability to remain focused under pressure required.
• Working knowledge of MS Word, Excel, Outlook required.
• Sustained physical activity, such as pushing carts, set-up, remaining standing on feet for extended periods, walking up stairs and inclined ramps required.
• Lifting up to 50 lbs. required.
• Valid US driver license required.
• Successful completion of background check prior to start date required.

Nice To Haves

• Experience in large-scale performing arts management and volunteer management/volunteer experience desired.
• Event management experience or a desire to learn desired.
• Mentoring experience desired.
• Basic knowledge of the language and terms of the performing, media, and/or visual arts strongly desired.

Responsibilities

• Implement a consistently positive experience for the Center’s visitors, consistent with the institution’s mission & brand.
• Work in conjunction with programming teams to plan, manage and supervise front of house activities as they relate to audiences.
• Recruit, train, schedule, supervise, and update volunteers and part time staff on various programs and events at the Center.
• Provide input into areas that interact with the public in a consultatory relationship to other departments regarding Visitor Experience.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level