Visitor Experience Associate

International African American Museum•Charleston, SC

2h•$0 - $17•Onsite

About The Position

The International African American Museum (IAAM) is seeking enthusiastic, service‑driven Visitor Experience Associates to help create a safe, welcoming, and meaningful experience for every guest. As a frontline ambassador, you will support daily on‑site operations, assist visitors throughout the Museum and the African Ancestors Memorial Garden, and ensure each guest feels informed, supported, and inspired. If you enjoy engaging with people, thrive in dynamic environments, and want to be part of a mission‑centered cultural institution, this role is for you.

Requirements

Experience in visitor services, hospitality, attractions, museums, or similar environments preferred
Strong customer service skills, including service recovery and crowd engagement
Experience with POS, ticketing, or reservation systems preferred
Excellent verbal, written, and listening communication skills
Ability to work effectively with the public, staff, and volunteers
Proficiency with Microsoft Office and basic computer/typing skills
Dependability and reliable transportation
Ability to multitask, problem‑solve, and stay organized
Team‑oriented mindset and a customer‑focused approach

Nice To Haves

Fluency in another language is a plus

Responsibilities

Deliver an exceptional guest experience from arrival to departure
Engage with visitors, answer questions, and address concerns with professionalism
Support visitor flow throughout admissions, galleries, and the Memorial Garden
Operate the point‑of‑sale system accurately for ticketing, café, and Museum Store purchases
Handle cash transactions with precision and report any POS issues promptly
Assist with café operations, including sales and basic preparation
Maintain care and organization of Museum Store merchandise and property
Work in both indoor and outdoor locations as assigned
Support special events, including setup and breakdown
Collaborate with other departments to ensure smooth operations
Uphold IAAM policies, procedures, dress code, and attendance standards