Visitor Experience Specialist

The Pennsylvania Horticultural Society•Philadelphia, PA

1d•Onsite

About The Position

This position serves as PHS Meadowbrook Farm's specialist ambassador and a point of contact for visitors, dedicated to providing a warm welcome and ensuring every visitor enjoys a positive, memorable, and safe experience. Responsibilities include working under the Visitor Experience Lead, assisting with wayfinding and interpretation throughout the garden, and ensuring that every visitor feels welcome. This role also includes performing a daily walk of the property to ensure that signage, pathways, and seating are well-maintained, accessible, and welcoming, contributing to the best possible visitor experience. This role requires a strong service mindset and enthusiasm for sharing the garden with diverse audiences.

Requirements

Available now through mid-October Wednesday – Saturday estimated 24 hours per week.
Excellent customer service skills with an engaging and welcoming personality.
Knowledgeable ambassador of Meadowbrook Farm property, history and PHS’s mission, programs, volunteer, and membership opportunities.
Flexible to adapt to new work assignments, as needed.
Professional manner and appearance.
Occasional bending, stooping, reaching, crouching, or light lifting (up to 50lbs).
Able to stand and walk outdoors for most of the day during the in-season schedule.
Comfortable working with laptop, iPad and, visitor sign-in software and other cloud-based programs.

Responsibilities

Provides exceptional customer service to visitors while the garden is open to the public.
Opens and closes the garden as scheduled.
Engages with, and educates, visitors about broader PHS mission and programs and informs visitors about volunteer opportunities and membership benefits and encourages visitors to share names and email addresses for Marketing and Membership purposes.
Along with Visitor Experience Lead, monitors grounds to ensure all visitor guidelines are followed by visitors.
Electronically captures attendance to monitor daily visitor counts and trends in attendance.
Maintains Visitor Center including general cleaning, monitoring supply stock and communicating ordering needs to manager.
Maintains history room in Visitor Center including supporting the Garden Team’s updates to “What’s Blooming” chalkboard.
Coordinates with the Activations team to ensure all electronic and paper communications are accurate and up to date.
Provides directions and assistance with visitors signing in for scheduled PHS-sponsored activations.
Respond to incidents in accordance with PHS protocols and report all incidents or accidents promptly to leadership.