Visitor Experience Campus Ambassador

NORTON MUSEUM OF ART INC • West Palm Beach, FL

4d • Onsite

About The Position

The Campus Ambassador supports the visitor experience in the museum’s parking lot and other locations on the museum campus, ensuring consistent world class visitor experience throughout the museum grounds. In the parking lot, they assist visitors with using the ParkMobile app, answer questions about museum programs or admission, sell parking passes, tickets, or membership, and maintain the use of the lot for museum visitors or authorized users. This position reports to the Director of Member and Visitor Experience.

Requirements

• Excellent verbal communication skills
• Good judgement
• Strong customer service skills
• Comfortable using two way radios and Microsoft teams to communicate with fellow museum staff.
• Must be comfortable using a tablet for job duties.
• Ability to sit or stand for extended periods of time, potentially outdoors.
• Candidates must be available during the weekends and Friday evenings.

Nice To Haves

• Experience working independently and outdoors is a plus.
• Altru software experience is preferred but training is provided.
• Experience working in a retail environment or guest services is a plus.
• Bi-lingual in English and Spanish is a plus, but not required.

Responsibilities

• Ensuring that museum staff park in designated spaces, and informing visitors of the museum’s parking policies.
• Providing temporary day passes to visitors who require them and cannot access the ParkMobile system.
• Use of the museum’s point of sales system, Altru, to provide supplemental parking fee collection if a visitor struggles with utilizing ParkMobile or has questions about their tickets.
• Working alongside Security to enforce museum visitor policies and keep the campus safe.
• Actively engage visitors in the parking lot based on the museum’s schedule of events.
• Be present outside the guard house to answer questions during the morning and during peak traffic times.
• Be familiar with current parking policies and the museum’s daily schedule of events.
• Coordinate with external parking enforcement providers to ensure they are aware of current Norton events, programs and parking policies for the day prior to beginning patrols.
• Promoting and being familiar with Museum membership benefits and opportunities; handling associated admission and membership sales, done via credit card, as requested.
• Supporting museum programs or events in other locations or during different times within the museum.

Benefits

• 401(k) retirement plan and 2% employer match
• 4 discretionary days & 1 birthday holiday
• Flex Work options; hybrid & flexible schedule after an employee’s 90-day probationary period.
• 20% discount for staff in the Museum store
• 10% discount at The Restaurant
• Membership to the ROAM Museum network

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed