Visitor Experience Concierge Intern

Royal Ontario Museum • Toronto, ON

3d • CA$18 - CA$18 • Onsite

About The Position

The Royal Ontario Museum (ROM) is seeking a Visitor Experience Concierge Intern to support the Visitor Experience team for Summer 2026. These full-time, grant-funded contract positions offer an opportunity to gain hands-on experience in public engagement, visitor services, and museum operations. The intern will serve as a public-facing representative, creating welcoming and engaging visitor experiences by greeting and assisting guests, supporting visitor flow and wayfinding, and providing information about museum exhibitions, programs, memberships, and services. This role is ideal for students or emerging professionals interested in tourism, hospitality, arts and culture, public engagement, or customer experience.

Requirements

• Currently enrolled in or recently completed post-secondary studies in Tourism, Hospitality, Arts Administration, Communications, Public Relations, Museum Studies, Customer Service, or a related field.
• Strong interpersonal and customer service skills with the ability to engage positively with diverse audiences.
• Excellent verbal communication skills and confidence interacting with the public in a fast-paced environment.
• Fluency in both English and French (B-level or higher) is required.
• Strong problem-solving skills and the ability to remain calm and professional in busy operational settings.
• Demonstrated ability to work collaboratively as part of a team.
• Interest in museums, tourism, arts and culture, visitor engagement, or public programming.
• Ability to stand and move throughout museum spaces for extended periods.

Nice To Haves

• Additional languages are an asset.
• Previous customer service, hospitality, retail, tourism, or visitor-facing experience is considered an asset.

Responsibilities

• Welcome and assist visitors, helping create a positive and engaging museum experience for diverse audiences.
• Support visitor flow management, including queue management, crowd navigation, and wayfinding throughout the museum.
• Provide information about exhibitions, galleries, memberships, programs, amenities, and museum services.
• Support operations at coat check, entry points, ticket scanning areas, and visitor service locations.
• Assist visitors with ticketing, membership inquiries, and general museum-related questions.
• Promote an inclusive, accessible, and welcoming environment for all visitors and guests.
• Collaborate with Visitor Experience team members to support daily operations and ensure smooth visitor experiences during peak attendance periods.
• Identify opportunities to enhance visitor engagement and contribute to a positive public-facing environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree