Team Leader (Visitor Experience)

ARTECHOUSE•Washington, DC

1d•$21 - $21•Onsite

About The Position

The Visitor Experience Team Leader serves as an ambassador for ARTECHOUSE. The Team Leader supports the operations of the art space through direct visitor interaction and by performing critical administrative functions such as daily operation of all front desk procedures, overseeing opening and closing of all art space exhibits/activities, supervising front desk and visitor experience staff, tracking visitor numbers, and administering surveys. The role involves performing the duties of a Shift Leader, overseeing opening/closing procedures and leading a team of Visitor Experience Hosts (VE Hosts) to ensure a positive visitor experience for every guest during each shift. This includes leading the daily operations of all front desk procedures, processing admissions tickets, and handling re-bookings. The Team Leader will also answer ARTECHOUSE ticketing and contact form email inquiries, act as a liaison between departments to ensure seamless service with a focus on the visitor experience, and professionally and promptly attend to visitors. They will train and supervise VE Hosts, ensuring adherence to admission procedures and accuracy of outgoing information. A key part of the role is maintaining a well-informed knowledge of installations and exhibitions, giving welcome and introductory talks, managing crowd control and visitor traffic flow, and educating visitors about ARTECHOUSE’s mission and current installations. The Team Leader is expected to embody and exemplify the values of ARTECHOUSE in every interaction, engage in conversation with visitors about their experience and the art, and be flexible and positive in dealing with new experiences and people.

Requirements

2-4 years of experience in a visitor services role, customer service or in a hospitality position
Experience in overseeing other staff and ability to manage a team and ensure the execution of procedures
Experience interacting with the public and the cultural sensitivity required to do so gracefully and respectfully
Excellent customer service skills and experience in dealing with guests in difficult situations.
Excellent oral communication and interpersonal skills and comfortable with speaking to small crowds
Strict attention to detail
Able to work under pressure and deal with conflict resolution
Flexible and positive in dealing with new experiences and people
Experience with, or ability to learn, ticketing and office software
Team player
Ability to spend shifts walking/standing/moving about in public spaces
Available to work weekends, holiday, and evening hours
Staff must adhere to a dress code of black and white garments.

Nice To Haves

Love working with people and are passionate about providing one-of-a-kind artistic experiences

Responsibilities

Perform the role of Shift Leader, overseeing opening/closing procedures and leading a team of Visitor Experience Hosts (VE Hosts) to ensure a positive visitor experience for every guest during each shift
Lead the daily operations of all front desk procedures: processing of admission tickets, re-bookings, etc.
Answer ARTECHOUSE ticketing and contact form email inquiries
Act as a liaison between departments to ensure seamless service with a focus on the visitor experience, ensuring visitors who email or visit are attended to professionally and promptly and visitor concerns and complaints are resolved to their satisfaction and the art space’s
Train, and supervise VE Hosts, ensuring adherence to admission procedures, and confirming outgoing information is current and accurate
Maintain a well-informed, working knowledge of the installations and exhibitions offered.
Give welcome and introductory talk for exhibitions
Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible
Educate people about ARTECHOUSE’s mission and current installation
Embody and exemplify the values of ARTECHOUSE in every interaction with guests
Engage in conversation with visitors about their experience and the art