Visitor Experience Host (Washington DC)

ARTECHOUSE•Washington, DC

1d•Onsite

About The Position

We are seeking a dynamic individual to be part of the Visitor Experience (VE) team in our Washington D.C. location. VE Hosts act as the ambassadors of ARTECHOUSE and are responsible for ensuring positive visitor experience as well as the safety of the art and technology.

Requirements

Excellent oral communication and interpersonal skills
Flexibility and positivity in dealing with new experiences and people
Comfortable with speaking to small groups of people
Experience with, or ability to learn, ticketing and office software
Ability to spend shifts walking/standing/moving about in public spaces
Available to work weekends, holidays, and evening hours
Previous experience in a visitor services role or in a hospitality position a plus.
Staff must adhere to a dress code of black and white garments.

Responsibilities

Act as ARTECHOUSE ambassador to the general public through positive and timely customer service for all of our visitors both in person and over email.
Work collaboratively with the team to ensure positive visitor experience.
Welcome visitors and deliver an introduction talk to position their experience.
Ensure the safety of the artwork and other guests by being a vigilant presence on the gallery floor.
Maintain a well-informed, working knowledge on the topic of the featured artist(s), installations on view and the digital medium overall.
Perform opening, closing and mid-shift duties to ensure a clean and ready space for the visitors.
Utilize ticketing software in order to assist guests with ticket purchases, check-in and other ticketing needs
Proactively engage with visitors to assist with their experience
Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible
Educate people about ARTECHOUSE’s mission and current installation
Embody and exemplify the values of ARTECHOUSE in every interaction with visitors