Visitor Experience Representative

MIT • Cambridge, MA

5d • Onsite

About The Position

The Visitor Experience Representative is a public-facing position responsible for welcoming visitors to the Museum, servicing admissions with a mobile ticketing system, providing information, monitoring visitors in the museum galleries, and ensuring the safety and security of visitors and the Museum. This role participates in daily team meetings with Visitor Experience, Facilities, Store, Event Rentals & Engagement staff to review the day's schedule and confirm assignments, and concludes the day with a team debrief. The representative will also facilitate the visitor experience in-gallery in coordination with Engagement team members and provide spotlight tours to visitors.

Requirements

• High school diploma
• Excellent computer/digital skills
• Demonstrated skill in customer service
• A minimum of two years of experience in a customer service role in a hospitality, retail, entertainment, or cultural organization
• Excellent communication and interpersonal skills
• Ability to project a positive image of the museum
• Ability to work in a busy environment and handle multiple tasks
• Ability to adapt to customer needs as they arise and address them effectively and courteously
• Sound judgment and ability to take initiative quickly to resolve any issues, including safety or security related
• Ability to lift up to 25 lbs.
• Ability to work weekend day(s), holidays, and occasional evenings staffing museum events
• Ability to deal with confidential information and/or issues requiring discretion and judgment

Nice To Haves

• Some college experience
• Interest in or knowledge of STEAM (science, technology, engineering, art and technology)
• Knowledge of POS and online ticketing systems
• Cash handling experience
• Fluency in other languages in addition to English

Responsibilities

• Welcome all visitors to the Museum.
• Service admissions using a mobile ticketing system.
• Provide information to visitors.
• Monitor visitors in the museum galleries.
• Help ensure the safety and security of visitors and the Museum.
• Participate in daily team meetings to review the schedule and confirm assignments.
• Participate in daily team debriefs.
• Facilitate the visitor experience in-gallery in coordination with Engagement team members.
• Provide spotlight tours to visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED