Visitor Experience Coordinator

Carolina Raptor Center•Huntersville, NC

7d•Onsite

About The Position

The Visitor Experience Coordinator plays a critical role in delivering outstanding, mission-aligned experiences for guests, members, and program participants at the Carolina Raptor Center. This position is responsible for the day-to-day execution and coordination of visitor-facing programs and services, including group reservations, birthday parties, facility rentals, and frontline visitor operations. The Visitor Experience Coordinator works closely with part-time Visitor Services Associates, the Development Manager, and the Director of External Relations to ensure consistent procedures, high-quality service, and effective support for earned revenue and membership goals. This role does not include formal supervisory authority but serves as the primary operational point of contact during visitor-facing activities. The successful candidate is an organized, customer-focused professional who enjoys coordinating logistics, supporting frontline staff, and creating meaningful public experiences in a mission-driven environment.

Requirements

Must have a passion for the mission of Carolina Raptor Center
No visa sponsorship is available for this role
Must successfully complete a standard criminal background check conducted by CRC
Must be at least 18 years of age
Must possess a valid driver’s license
Ability to work weekends, some evenings, and federal holidays
Must be willing to serve all guests equally regardless of race, color, religion, national origin, age, gender, marital status, disability, veteran status, genetic information, gender identity, or sexual orientation
Frequent walking, standing, talking, and listening
Occasional lifting of up to 30 pounds
Regular bending, crouching, and navigating uneven terrain
Ability to work in both indoor and outdoor environments in varying weather conditions
Ability to work around sick and injured birds, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors. If you are immunocompromised or pregnant/planning to become pregnant, you should obtain medical clearance from your physician.
Associate’s or Bachelor’s degree in hospitality, recreation, nonprofit management, communications, or a related field, or equivalent experience
1–3 years of experience in visitor services, hospitality, retail, events, or customer-facing roles
Strong interpersonal and customer service skills
Excellent organizational skills with strong attention to detail
Ability to manage multiple priorities in a fast-paced, public-facing environment

Nice To Haves

Experience working in a nonprofit, educational, or mission-driven organization preferred
Interest in wildlife, environmental education, or conservation preferred

Responsibilities

Understands the importance of each guest to the Carolina Raptor Center and drives excellence to ensure a welcoming, safe, and engaging visitor experience
Coordinates and executes birthday parties, facility rentals, and group reservations, including scheduling, client communication, and day-of support
Supports part-time Visitor Services Associates by creating schedules, maintaining procedures, communicating organizational updates, and implementing enhanced training
Provides day-to-day guidance and assistance to Visitor Services Associates during operating hours
Supports onsite membership promotion through consistent messaging and frontline readiness
Collaborates with the Development Manager to reinforce membership benefits and campaigns
Manages merchandise inventory, including inputting new stock and preparing orders for new stock based on sales trend data
Identifies and escalates operational, safety, or visitor service issues as appropriate
Responds to routine visitor questions or concerns and escalates complex issues as needed
Communicates visitor-related schedules, updates, and needs to relevant departments
Represents the Carolina Raptor Center professionally and positively to all guests
Exemplifies the Carolina Raptor Center’s mission and supports staff, departments, and leadership in pursuing and achieving organizational goals
Performs other duties as assigned to support the mission and values of the Carolina Raptor Center