Visitor Experience Associate I

Ringling College of Art and Design • Sarasota, FL

1d • Onsite

About The Position

Visitor Experience Associates support the Sarasota Art Museum and serve as representatives for Ringling College through daily interaction and direct, personal engagement. As a member of a larger team, Visitor Experience Associates are responsible for creating a positive, enthusiastic people-centric environment to welcome, anticipate and exceed the needs of all who visit the Museum Campus with the hope of creating lasting impressions and inspired connection. Successful VEAs are approachable, comfortable initiating, able to adapt with guest flow (high volume vs quieter and more focused), capable of pivoting and flexible in adapting to changes based on Museum needs. The Visitor Experience Associate role is a unique and highly visible position, serving as both a professional steward and caretaker of the Museum’s exhibitions, embodying the Sarasota Art Museum Mission and furthering its vision, while assisting with Museum visitation, membership outreach, educational programming and special events.

Requirements

• High school diploma or equivalent
• Previous customer service experience
• Familiarity with internet and email
• Ability to walk and stand in galleries for extended periods of time while maintaining awareness
• Must be able to work a flexible schedule including weekends, holidays, and occasional events.
• Positive team member with excellent communication and interpersonal skills.
• Professional, welcoming, and inclusive demeanor and appearance.
• Maintain up-to-date knowledge of all Museum information.
• Ability to interact in a calm and diplomatic manner when enforcing Museum policy/procedures while maintaining an exceptional visitor experience.
• Must be able to work in a collaborative team environment, but also independently if completing a task or following direction.
• Reliable attention to detail and timeliness.
• Keen interest in participating in a larger learning community - sparking curiosity and encouraging creative thought – while creating memorable Visitor and Museum Member experiences.
• Background and Credit Report

Nice To Haves

• Multilingual Spanish language fluency
• Cultural competency

Responsibilities

• Provide accurate information about the Museum, its exhibitions, and amenities.
• Ensure the safety of exhibition artwork.
• Communicate necessary Museum policies.
• Convey visitor feedback and share the benefits of membership.
• Assist and guide visitors in exploring art beyond the Museum galleries.
• Assist with programming or events in a Visitor Experience or wayfinding capacity.
• Create a positive, enthusiastic, and people-centric environment.
• Welcome, anticipate, and exceed the needs of all visitors.
• Create lasting impressions and inspired connections with visitors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED