Job Fair - Temporary, Visitor Experience Associate I

The Detroit Institute of Arts • Detroit, MI

2d • $0 - $17 • Onsite

About The Position

Under the supervision of the Supervisor and Manager, Visitor Experience, the Visitor Experience Associate I demonstrates an understanding of the customer service processes, service standards and interpersonal skills necessary to consistently create an exceptional visitor experience. The Visitor Experience Associate I is responsible for floor management, devices, visitor information and signage, coat check, concierge, and third-party event support.

Requirements

• High school diploma or equivalent required.
• Two (2) years of experience in sales or customer service and/or call center required.
• Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Demonstrated ability to provide strong customer service.
• Demonstrated flexibility and adaptability to changes in priorities based on operational need.
• Ability to share clear, effective, and professional information through talking or writing.
• Ability to work regular weekend, evening, and holiday hours.
• Must be proficient in the latest version of Microsoft Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

Responsibilities

• Maintain knowledge of all museum daily and future events and activities to provide support to internal and external inquires.
• Proactively address members and individual guests inquiries and concerns.
• Provide complimentary guest services including wheelchairs, storage of backpacks, bags, coat check, etc.
• Contribute actively to a warm and friendly atmosphere by greeting visitors and providing general information and direction throughout the visit.
• Direct visitors and groups to maintain crowd control and monitor traffic flow to maintain a positive visitor experience.
• Complete equipment set-up and fulfill signage requests for museum programs.
• Stock museum maps, brochures and other literature in the museum lobbies and in various galleries and literature kiosks.
• Perform tasks associated with supporting the museum experience during a special exhibition (i.e. audio guide distribution, ticket handling).
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED