Product Manager, Support Services

Kiewit • Papillion, NE

7d • Onsite

About The Position

The Product Manager – Support Services is responsible for defining product vision, strategy, roadmap, and business value delivery for Kiewit’s construction support areas which include Safety, Quality, Environmental, and Commissioning. This role serves as the primary liaison between business stakeholders, users, and technology teams to ensure products align with operational objectives, improve efficiency, and deliver measurable business outcomes. Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.

Requirements

• Bachelor's degree in Business, Information Systems, Construction Management, Engineering, or a related field, or an equivalent combination of education and experience.
• Proven experience managing products, business systems, technology initiatives, or operational platforms.
• Experience with data analytics, middleware technologies, data pipelines, enterprise integrations, and data visualization tools.
• Skilled in negotiation, conflict resolution, and handling high-visibility or escalated issues.
• Self-motivated, adaptable, and effective in fast-paced, dynamic environments.
• Ability and willingness to travel a minimum of 25%.
• Must possess and maintain a valid driver's license.
• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

Responsibilities

• Define and communicate the product vision, strategy, and roadmap for Support Services platforms and related technology solutions.
• Identify opportunities to improve operational efficiency, user experience, and business performance through technology and data-driven solutions.
• Partner with business leaders and technology teams to establish long-term product, technology, and lifecycle strategies.
• Develop and maintain business cases that support investment decisions and product enhancements that maximize business value.
• Support budgeting, forecasting, and estimating for product initiatives.
• Oversee idea intake processes and evaluate opportunities based on business value, strategic alignment, and operational impact.
• Define business requirements and acceptance criteria that enable successful execution by development and support teams.
• Review completed work, validate business outcomes, and demonstrate product functionality to stakeholders.
• Serve as the subject matter expert (SME) for Support Services platforms, associated business processes, and supporting data.
• Partner with stakeholders across KTG, KDS, and business operations to identify valuable opportunities and participate in the creation of a technology strategy.
• Provide guidance and support for the creation of a business focused technology and data strategy for your business areas of focus.
• Translate business needs into actionable requirements and communicate priorities to technical teams.
• Oversee data requirements and integration needs across applications, middleware platforms, enterprise systems, and IoT-enabled solutions.
• Build strong relationships with users, business leaders, and technology partners.
• Facilitate collaboration among stakeholders with competing priorities.
• Effectively communicate product vision, priorities, progress, risks, and business value to all levels of the organization.
• Lead development of end-user training methods/plans, adoption strategies, and product communications.
• Act as the voice of the customer and advocate for user needs throughout the product lifecycle.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.
• Be a champion for proper knowledge transfer across business and technical teams.
• Monitor product performance and identify opportunities to improve reliability, adoption, and customer satisfaction.
• Promote safe work practices and ensure compliance with organizational policies and operational standards.

Benefits

• top-tier medical, dental and vision plans covering eligible employees and dependents
• voluntary wellness and employee assistance programs
• life insurance
• disability
• retirement plans with matching
• generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level