Manager - Product Support

Oshkosh Corporation•Appleton, WI

3d•$103,300 - $177,700

About The Position

The Manager – Product Support will oversee the Aerial platform within Pierce and have connections cross functionally, including engineering and manufacturing for linked accountability from start of the bid to final truck inspections. This role will be a liaison working in the business and working on the business through partnership with the Business Unit leaders.

Requirements

Bachelor’s degree in Engineering, Business, Supply Chain, Project Management, or a related field.
Six (6) or more years of experience in project management, change management or a relevant area.

Nice To Haves

Subject Matter Expert with significant product knowledge.
Proficient verbal and written communication skills to influence all levels of leaders.
Ability to collaborate throughout the business.
Ability to influence without direct authority.
Ability to build strong relationships both internally and externally.
Experience leading others.

Responsibilities

Manage a team of requirements managers and drawing coordinators that are responsible for the virtual and physical build of the trucks. Including but not limited to performance management, career coaching, and ensuring proper process and polices are in place to support the business.
Oversee key dealer and customer relationships; acts as an escalation point to handle customer issues or concerns and make key decisions on the best path forward for the business.
Oversee management of the schedule for the front end of the business (i.e. gates 1 thru 4).
Partner with manufacturing leads on problem solving and root cause analysis for issues during the manufacturing build process.
Manage the flow for the Aerial platform regarding committed trucks and shipping of trucks.
Manage revenue recognition of trucks partnering cross functionally and externally as needed.
Collaborate with business development and the pre-sales team on a regular basis regarding product updates and the strategic marketing strategy for the business unit.
Partner with the business on process improvements and best practices across platforms
Partner with Business Unit leader on strategic initiatives for the business (50% split between in the business vs. on the business work).
Partner with Business Unit leader on P&L for the business unit.
Collaborate with business development manager, pre-sales team, sales reps, and customers to develop processes to handle option selection using informed choice.