Support Services Manager

ISS•Sunnyvale, CA

2d•$104,000 - $128,400•Onsite

About The Position

The Support Services Manager is responsible for maximizing customer satisfaction and ensuring delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, vendors, and facility resources. The Support Services Manager will oversee workloads and be responsible for several key departments and maintain updates in our centerwide FMMS system. The Support Services Manager will work closely with other Managers as well as our Government customers to ensure the highest quality of customer service is provided.

Requirements

5+ years of direct facilities management experience in a supervisory role
Experience with a FMMS system for work tracking and data updates for customer
Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
Excellent time management skills; able to organize and work independently
The ability to multitask with daily duties and multiple jobs at once
Must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Nice To Haves

Bachelor’s degree in Facility Management or related field preferred but not necessary
Strong supervisory background desirable not required, along with good customer service experience

Responsibilities

Manage reports assigned on a weekly/monthly basis
Updating customer in FMMS electronically on critical classified work schedules & cost
Work with sub-contractors on timely resolutions when needed
Versed in working up job costs concerning Labor/Material to include all necessary equipment needed to perform all types of project duties
Conducts periodic internal review of established processes to ensure contractual compliance
Increase customer loyalty and satisfaction through service excellence
Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities
Successful delivery of prioritized projects and programs
In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
Develop own skill set in line with established self-appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
Participate and embrace development opportunities
Successfully meet required timelines that will not infringe on an AQL system in place that if not managed correctly could result in negative Delphi numbers that could allow for adjudications on monthly invoicing and negative KPI’s
Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Promote the IFS model within the ISS community
Transfer best practice amongst team members
Use the account to promote and further develop ISS