Manager Business Support Services

Monument Health Rapid City Hospital•Rapid City, SD

16h•Onsite

About The Position

The Manager Business Support Services works with physicians, advance practice providers and caregivers to ensure effective leadership and accountability for business services including excellence in patient care and safety, patient experience, physician and caregiver engagement and retention, financial and community stewardship. The Business Support Services Manager oversees patient reception, registration, patient scheduling and pre-authorization. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission.

Requirements

High School Diploma/GED Equivalent
3+ years Supervisor experience
3+ years Healthcare experience

Nice To Haves

Associates degree in Related Field

Responsibilities

Oversees business office functions of the clinic including but not limited to scheduling, registration, referral management and patient access and revenue cycle management in conjunction with Revenue Cycle leadership.
Serves as a liaison to corporate service departments that provide and/or support these services.
Provide system and business practice concepts and work approaches used to systematically pursue ever-higher levels of performance.
Assumes responsibility for development and coordination of staff performance criteria, competencies and education.
Analyze systems and procedures and recommends changes to improve workflow and efficiency.
Ensure all patients and referring providers are interacted with respect, effectiveness and efficiency to ensure the program has appropriate and timely access to providers.
Responsible for the overall patient experience and resolves any patient concerns in a timely manner.
Assures end of day and end of month procedure are completed.
Demonstrates working knowledge of payer specific guidelines to accurately process patient medical insurance policy.
Uses that knowledge to teach staff to assure clean claims.
Oversees human resource responsibilities including interviewing and selection of new caregivers, coaching and development, performance appraisals, conflict resolution, corrective actions and terminations.
Supports the organizations purpose, vision, values, and strategic priorities.
Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
Provides exceptional leadership and promotes teamwork and collaboration.
Is accountable for the overall engagement of physicians and caregivers by creating an environment in which people feel valued and respected.
Plans and facilitates regularly scheduled provider and caregiver meetings.
Performs work on projects, special assignments, committees, and other duties as assigned or as necessity dictates.
All other duties as assigned.