Product Manager, Specialist

The Vanguard Group • Charlotte, PA

25d • Hybrid

About The Position

This Product Manager will support the launch and scale the Vanguard Debit Card Program, a high-visibility initiative that will expand the Cash Plus account into everyday spending. This role will focus on delivering a best-in-class mobile experience, helping clients seamlessly manage, control, and engage with their debit card directly within the Vanguard app. Build and enhance the mobile debit card experience within the Vanguard app, creating a seamless and intuitive client journey. Lead SDK integrations and technical partnerships required to deliver debit card capabilities and embedded experiences. Define and deliver a unified in-app card controls experience, enabling clients to manage their card, alerts, and preferences within a single destination. Ability and desire to shift seamlessly between client experience strategy and technical product execution.

Requirements

• Undergraduate degree or equivalent combination of training and experience required.
• Minimum of five years related work experience.

Nice To Haves

• Payments experience not required; familiarity with transactional workflows, digital wallets, or card-based products is a plus.
• Passion for creating intuitive, client-centered mobile experiences.
• Graduate degree preferred.
• Two years of leading large cross-functional teams on major organizational projects preferred.

Responsibilities

• Leads digital product management activities for multiple digital products, or one strategic product.
• Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
• Ensures delivery of messaging, communication, and customer outreach as necessary.
• Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
• Leads the planning, development and implementation of new digital products.
• Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
• Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
• Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
• Participates in special projects and performs other duties as assigned.

Benefits

• Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
• We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree