Product Manager, Retention
About The Position
The Product Manager will own OneSkin’s retention strategy, subscriber experience, and the platforms supporting that experience. The role defines and executes a roadmap in partnership with growth, data, product design, and a development agency, improving customer engagement, lifetime value, cancellation prevention, and renewal flows. The position owns the post-purchase product lifecycle and its operating systems, including onboarding, subscription management, post-purchase education, and loyalty programs. It optimizes early customer experiences so users realize product value quickly, builds features and personalized experiences that encourage ongoing use, and manages digital touchpoints and customer journeys to reduce friction and proactively mitigate churn. The Product Manager also leads subscription-platform strategy, uses cohort-based analysis and data-driven decision-making, and designs disciplined experiments to identify and address retention bottlenecks. The role is accountable for data health, implementation quality, ongoing monitoring, and performance reporting. It also uses existing AI tools and evaluates emerging technologies to automate repetitive work and analyze data while preserving critical thinking and domain expertise.
Requirements
- Administrator-level fluency in Shopify and subscription management platforms such as SKIO or comparable systems.
- Daily use of AI tools to analyze customer data and automate repetitive work, without substituting them for critical thinking.
- Experience with MCPs and agents.
- Analytical curiosity and a desire to understand underlying causes.
- Ability to proactively identify underperforming areas and optimize them.
- Ability to work through ambiguity, develop structured execution plans to validate hypotheses, and align cross-functional partners.
- Ability to translate technical complexities clearly for non-technical partners.
- Commitment to rigorous QA, testing, and resolving implementation issues.
- Ability to hold oneself and collaborators to a high bar and favor scalable, rigorous solutions over rushed deployment.
Responsibilities
- Own the post-purchase product experience and retention program lifecycle, including onboarding, subscription management, post-purchase education, and loyalty programs.
- Optimize early user experiences so new customers reach their “aha!” moment and quickly realize core product value.
- Build features and experiences such as streaks, reminders, triggers, loyalty programs, and personalized re-engagement campaigns to make daily product use part of customers’ routines.
- Manage the subscriber account experience end to end, directing digital product touchpoints that affect lifetime value and mapping customer journeys to eliminate friction and mitigate churn.
- Lead subscription-platform strategy by using data-driven decision-making and cohort-based analytical frameworks to evaluate, select, and optimize subscription systems.
- Formulate testable hypotheses, structure A/B tests and experiments, validate assumptions, extract insights, and iterate on findings while owning business outcomes.
- Proactively monitor data health and catch, diagnose, and resolve breakages before they affect reporting or business outcomes.
- Use existing AI tools and evaluate emerging technologies to automate repetitive work and analyze large data sets.
- QA and rigorously test implementations, resolve issues, and monitor performance after launch.
- Align cross-functional partners and communicate technical details clearly to non-technical collaborators.
Benefits
- Competitive base salary, quarterly bonus potential, and equity/stock options.
- Fully remote work experience.
- One-time home office setup allowance.
- Medical, dental, and vision coverage.
- Flexible spending account (FSA).
- 401(k) with 100% match up to 5% of salary.
- Flexible paid time off.
- Monthly wellness package through Gympass, including a free meditation app membership.
- Free OneSkin subscription for full-sized products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
