Product Manager, Principal, Agile Lead

Blue Shield of California•Long Beach, CA

9h•$148,940 - $251,720•Hybrid

About The Position

The Product Manager, Principal, Agile Lead is the neutral execution and Agile leader for the Member Engagement Model (MEM) Pod. The MEM team enables personalized member experiences by connecting business priorities, product strategy, data, platforms, technology, experience design, content, and analytics. Reporting to the Senior Manager, this senior leader drives coordinated execution across MEM’s business, product, platform, IT, and functional teams; establishes consistent Agile practices; manages dependencies and impediments; and provides end-to-end use-case transparency. The role also champions innovative ways of working, including AI-enabled tools and automation, to improve efficiency, collaboration, and delivery. The position leads Agile planning and execution, coaches pod participants, removes impediments, coordinates dependencies, and surfaces risks with options and recommendations. It serves as lead Scrum Master and Agile operations practitioner for the MEM Super Pod and work-phase pods, while building durable internal capability through playbooks, governance practices, templates, lessons learned, and a scalable operating model. The role leads and mentors product and operations professionals and communicates delivery health, risks, dependencies, impediments, decisions, tradeoffs, and recommendations to senior and executive stakeholders. The role is hybrid. Most teams are expected to work in the office two days each week. Employees living more than 50 miles from an office location work with their manager to determine in-office time based on business need. The physical setting is an office and work-from-home office/deskwork environment; activity is sedentary for most of the workday.

Requirements

Bachelor’s degree, or High School Diploma/GED plus 4 years of additional relevant experience in lieu of a degree.
10 years of prior relevant experience in project management, Agile delivery, Scrum Master, or related roles.
Experience leading Agile execution across complex, cross-functional business and technology environments, including PI Planning, backlog refinement, iteration planning, reviews/demos, and retrospectives.
Experience managing Agile boards, backlogs, RAID logs, cross-team dependencies, risks, impediments, and delivery planning.
Experience coordinating and influencing Product, Business, Technology, and functional teams in a matrixed environment.
Experience communicating delivery status, risks, dependencies, tradeoffs, and recommendations to senior and executive stakeholders.

Nice To Haves

Agile, Scrum, Product Owner/Product Manager, or advanced Scrum certifications are strongly preferred (e.g., SAFe, POPM, PSM II, PSM III, CSP, CTC, CSM, or A-CSM).
Experience leveraging AI-enabled tools, automation, or emerging technologies to improve planning, execution, reporting, collaboration, or decision-making is strongly preferred.
Experience supporting enterprise-scale personalization or data-driven member/customer engagement initiatives is strongly preferred.
Experience using Jira, AgilePlace, or similar Agile delivery tools is preferred.
Experience supporting scaled Agile delivery across healthcare, digital, member experience, personalization, omnichannel, and other complex enterprise initiatives is preferred.

Responsibilities

Lead Agile execution across cross-functional MEM teams, coordinating business, product, platform, IT, data, UX/content, analytics, marketing, legal/compliance, and other partners.
Serve as lead Scrum Master and Agile operations practitioner for the MEM Super Pod and work-phase pods, helping teams plan, execute, inspect, adapt, and deliver member value through servant leadership.
Own and maintain the Agile Board, integrated backlog, status and task tracking, and RAID log, providing transparency into priorities, dependencies, risks, decisions, and delivery status.
Facilitate Agile planning and execution activities, including PI Planning readiness, backlog refinement, iteration planning, team syncs, reviews/demos, retrospectives, and continuous improvement.
Create an environment of transparency, psychological safety, constructive challenge, continuous learning, and accountability across a matrixed team.
Support quarterly and increment planning by connecting priorities, capacity, dependencies, risks, milestones, and outcome measures across product, business, technology, data, marketing, clinical, operations, and vendor teams.
Coach Product Managers, teams, business owners, pod leads, and contributors on Agile principles, role clarity, working agreements, acceptance criteria, definitions of ready and done, and sustainable execution practices.
Partner with Product Managers, Business Program Owners, and delivery teams to translate priorities and requirements into actionable backlogs and coordinated delivery plans.
Proactively manage cross-functional dependencies, risks, impediments, capacity constraints, and sequencing conflicts, driving resolution and escalation as needed.
Identify and apply AI-enabled tools, automation, and innovative working practices to streamline planning, tracking, reporting, documentation, risk management, and other execution activities.
Build internal capability for independent MEM pod execution by documenting repeatable playbooks, governance practices, templates, lessons learned, and a scalable operating model.
Lead, develop, and mentor product and operations professionals supporting MEM activation, creating clear accountability, strong facilitation practices, and fluency across member experience, data, technology, and operational domains.
Communicate status, decisions, risks, tradeoffs, and recommendations to executive, product, clinical, marketing, operational, data, and technology audiences; influence resolution of competing priorities without relying on direct authority.
Manage partner performance and delivery accountability for orchestration support; contribute to statements of work, scope boundaries, deliverables, transition plans, and knowledge transfer.
Communicate delivery health, significant risks, dependencies, impediments, and decisions to senior and executive leadership.