Product Manager - Patients

PracticeTek • San Diego, CA

5d • Hybrid

About The Position

PracticeTek is seeking a Product Manager for its Patients team. This role involves owning the discovery, definition, delivery, and continuous improvement of patient-facing product experiences. The Product Manager will partner closely with engineering, design, data, and business stakeholders to translate patient and practice needs into clear product decisions, high-quality launches, and measurable business outcomes. The company is a leading retail-healthcare tech provider with a mission to revolutionize healthcare practices effortlessly. They offer a dynamic work environment with opportunities for growth and impact, emphasizing collaboration, innovation, and a market-in approach. The role can be remote, or hybrid for candidates in Las Vegas, NV; Green Bay, WI; or San Diego, CA.

Requirements

• Two (2) to five (5) years of product management experience owning major features or a defined product area from discovery through launch, measurement, and iteration.
• Demonstrated ability to define complex functionality in clear, actionable specifications, selecting the appropriate level of detail and using user flows, comps, prototypes, and acceptance criteria when needed.
• Strong analytical fluency and experience using product analytics and ad hoc analysis to uncover opportunities, establish realistic goals, evaluate product performance, and make informed recommendations.
• Experience selecting and applying appropriate customer research methods—including usability testing, interviews, focus groups, or surveys—and translating feedback into product and user experience improvements.
• Proven ability to lead engineering, design, and business partners without relying on direct authority, including influencing roadmaps, making scope and trade-off decisions, managing stakeholder expectations, communicating with senior leaders, and escalating risks proactively.

Responsibilities

• Define, Build, and Launch Exceptional Products: Gather and synthesize requirements from patients, practices, stakeholders, product data, and technical partners. Translate inputs into clear specifications for major features, including goals, functionality, user flows, acceptance criteria, dependencies, edge cases, and success measures. Partner closely with engineering, design, data, and other cross-functional contributors to iteratively deliver patient-facing functionality. Negotiate scope and implementation decisions, make thoughtful trade-offs between speed, quality, and user value. Own the quality and launch readiness of the patient experiences within the product area. Identify and prioritize technical, functional, usability, and business issues.
• Understand and Fulfill Customer Needs: Use product analytics and reporting tools to identify opportunities, establish baselines, set realistic goals, evaluate product performance, and answer ad hoc business questions. Turn quantitative insights into actionable product recommendations. Determine when patient or practice feedback is necessary and select the appropriate research method (usability testing, interviews, focus groups, surveys). Partner with teams to execute research, synthesize findings, and translate insights into prioritized product improvements. Work closely with design to define and deliver intuitive, accessible, and consistent patient experiences.
• Deliver Business Impact Through Product Innovation: Connect patient-facing product functionality to strategic objectives. Define measurable goals for each initiative, own commitments from planning through post-launch analysis, and communicate proactively when commitments are at risk. Help define and communicate a clear vision for the patient product experience. Build and maintain a prioritized roadmap of features and initiatives. Develop a strong understanding of PracticeTek’s strategic direction and identify how the Patients product portfolio can contribute. Support market research and conduct competitive analysis.
• Rally Teams Around the Work: Proactively identify stakeholders affected by current and planned patient initiatives. Build alignment across product, engineering, design, customer-facing teams, business leaders, and other partners. Incorporate relevant requirements and feedback into product decisions. Provide day-to-day product leadership for the development squad by establishing clear goals, creating shared context, supporting effective decision-making, and helping the team move work to completion. Communicate product status, progress, decisions, risks, and outcomes clearly to management and senior leaders. Surface blockers early, set accurate expectations regarding scope and delivery, and seek feedback throughout the product lifecycle.

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed