Product Manager - Patients

PracticeTek • San Diego, CA

6d • $110,000 - $130,000 • Hybrid

About The Position

PracticeTek is seeking a Product Manager for Patients to own the discovery, definition, delivery, and continuous improvement of patient-facing product experiences. This role involves partnering closely with engineering, design, data, and business stakeholders to translate patient and practice needs into clear product decisions, high-quality launches, and measurable business outcomes. The company is a leading retail-healthcare tech provider aiming to revolutionize healthcare practices. They offer a dynamic work environment with opportunities for growth and impact, emphasizing innovation, collaboration, and a human-centric approach. The role can be remote, with a hybrid option for those located in Las Vegas, NV; Green Bay, WI; or San Diego, CA.

Requirements

• Two (2) to five (5) years of product management experience owning major features or a defined product area from discovery through launch, measurement, and iteration.
• Demonstrated ability to define complex functionality in clear, actionable specifications, selecting the appropriate level of detail and using user flows, comps, prototypes, and acceptance criteria when needed.
• Strong analytical fluency and experience using product analytics and ad hoc analysis to uncover opportunities, establish realistic goals, evaluate product performance, and make informed recommendations.
• Experience selecting and applying appropriate customer research methods—including usability testing, interviews, focus groups, or surveys—and translating feedback into product and user experience improvements.
• Proven ability to lead engineering, design, and business partners without relying on direct authority, including influencing roadmaps, making scope and trade-off decisions, managing stakeholder expectations, communicating with senior leaders, and escalating risks proactively.

Nice To Haves

• Experience with healthcare technology or patient-facing products.

Responsibilities

• Define, Build, and Launch Exceptional Products: Gather and synthesize requirements from patients, practices, stakeholders, product data, and technical partners into clear specifications for major features, including goals, functionality, user flows, acceptance criteria, dependencies, edge cases, and success measures.
• Partner closely with engineering, design, data, and other cross-functional contributors to iteratively deliver patient-facing functionality that accomplishes clearly defined goals.
• Negotiate scope and implementation decisions, make thoughtful trade-offs between speed, quality, and user value, and escalate decisions when broader leadership input is needed.
• Own the quality and launch readiness of the patient experiences within your product area, identifying and prioritizing technical, functional, usability, and business issues.
• Use product analytics and reporting tools to identify opportunities, establish baselines, set realistic goals, evaluate product performance, and answer ad hoc business questions.
• Determine when patient or practice feedback is necessary to support a product decision and select the research method best suited to the question, including usability testing, interviews, focus groups, surveys, or other feedback channels.
• Work closely with design to define and deliver intuitive, accessible, and consistent patient experiences.
• Connect patient-facing product functionality to the strategic objectives of the Patients team, the broader product organization, and PracticeTek.
• Define measurable goals for each initiative, own commitments from planning through post-launch analysis, and proactively communicate when commitments are at risk.
• Help define and communicate a clear vision for the patient product experience.
• Build and maintain a prioritized roadmap of features and initiatives that advances that vision.
• Develop a strong understanding of PracticeTek’s strategic direction and identify how the Patients product portfolio can meaningfully contribute to it.
• Support market research, conduct competitive analysis of relevant patient products and features, and translate strategic insights into recommendations.
• Proactively identify the stakeholders affected by current patient initiatives and planned follow-on work.
• Build alignment across product, engineering, design, customer-facing teams, business leaders, and other partners.
• Provide day-to-day product leadership for the development squad by establishing clear goals, creating shared context, supporting effective decision-making, and helping the team move work to completion.
• Communicate product status, progress, decisions, risks, and outcomes clearly to your manager and senior leaders.
• Facilitate sprint ceremonies, backlog refinement, stakeholder reviews, and delivery planning with clear communication, strong follow-through, and minimal ambiguity.

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day
• May be eligible for additional compensation such as bonuses or equity, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed