Product Manager or Senior Product Manager, Credit Cards

Fidelity Investments • Smithfield, RI

4d • $80,000 - $153,000

About The Position

This role can be hired at Product Manager or Senior Product manager level, depending on experience. The associate will be a self-starter, committed to delivering results, and enjoy delighting customers with outstanding customer solutions. The role requires working with internal and external teams to deliver outstanding Credit Card products and services.

Requirements

• Bachelor’s Degree required
• 3-5+ years of financial services experience focused on Business to Customer product development
• Background and passion for solving customer problems and delivering engaging, personalized, digital solutions.
• Strong focus on execution, identifying and removing impediments to progress.
• Demonstrated knowledge of business analyst techniques, such as: benchmarking, business rules analysis, user stories, user acceptance testing and product documentation.
• Strong ability to think critically and understand sophisticated customer needs
• Project management skills to run execution teams aligned to strategic plans and objectives
• Strong listening, presentation, and persuasion skills to achieve consensus with multiple audiences
• Agile approach; ability to work on initiatives simultaneously and with multiple partner groups, both internal and external to Fidelity with a proved track record of bringing innovative Mobile and Web products to a diverse customer base.

Nice To Haves

• Product development consulting experience a plus
• Credit card experience preferred but not required
• Familiarity with Agile process and tools (Jira, Mural) including possessing good story-writing skills is preferred

Responsibilities

• Understanding the needs and problems of our customers, by partnering with our customer research team to conduct surveys, interviews, and focus groups.
• Evaluating the competitive landscape to understand potential differentiation.
• Driving and supporting key aspects of the development life cycle, including requirements, UX design, API development, testing of end-to-end customer experiences.
• Performing business testing on new functionality, operational processes, and end-user experience. Also, participates in/leading readiness and rollout activities related to production releases.
• Navigating multiple partners and processes to simplify communications and client engagement experiences while maintaining compliance and regulatory standards. This includes working with our outside vendor that issues the credit card and provides front-line customer service.
• Finding opportunities for innovation and taking thoughtful risks to get the work done better and faster by cultivating positive relationships working collaboratively across Fidelity to deliver business outcomes.
• Active participation and/or leading in the prioritization of the squad work defining requirements, understanding business and technology needs, and writing Agile stories to help advance the infrastructure and APIs while delivering innovative credit card web and mobile experiences.

Benefits

• Comprehensive health care coverage
• Emotional well-being support
• Market-leading retirement
• Generous paid time off
• Parental leave
• Charitable giving employee match program
• Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level