Product Manager Senior- Business Credit Cards
About The Position
Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience. Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding product recommendations. Develops business case, business plan and roll-out of specific products or experiences. Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity. Recommends new products or enhancements to existing products or experiences and develops and designs innovative features. Manages the development, production, roll-out, pricing or promotion of specific products, and recognizes, anticipates and resolves operational and process problems that arise. Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense. Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results.
Requirements
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
- Specific certifications are often required.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Business Objectives
- Customer Solutions
- Marketing
- Product Development
- Product Management
- Sales
- Business Acumen
- Collaborating
- Competitive Environment
- Decision Making and Critical Thinking
- Design Thinking
- Effective Communications
- Emerging Technologies
- Innovation
- Knowledge Of Product Line
- Problem Solving
- Producing Results
- Solutions Development
Responsibilities
- Assist with execution of strategic initiatives on the Business Credit Card Roadmap, inclusive of building out key foundational experiences as well as revenue-driven projects
- Assist with building out business cases to support discretionary and revenue-driven projects
- Management and organization of product development backlog
- Building project plans to support the execution of initiatives as well as participation in process mapping, journey mapping and control reviews
- Development and execution of channel-specific strategies (i.e.. Direct marketing, Branch, Digital, etc.)
- Collaboration with team leads on new product development as part of the product continuum for Business Credit Card
- Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
- Uses knowledge of emerging technologies to deliver products to customers through all applicable channels.
- Prioritizes and makes decisions regarding product recommendations.
- Develops business case, business plan and roll-out of specific products or experiences.
- Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity.
- Recommends new products or enhancements to existing products or experiences and develops and designs innovative features.
- Manages the development, production, roll-out, pricing or promotion of specific products, and recognizes, anticipates and resolves operational and process problems that arise.
- Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners.
- Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals.
- Develops product-specific marketing initiatives.
- Supports risk management, compliance and audit needs as part of the first line of defense.
- Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
