Product Manager II - Retrospective Prior Authorization

Surescripts•Minneapolis, MN

1d•Hybrid

About The Position

The Product Manager II – Retrospective Prior Authorization is accountable for Product Excellence across the Prior Authorization Retrospective portfolio, including product quality, reliability, user experience, and fit to targeted customer and market needs. The role owns and drives the product roadmap throughout the product lifecycle, defining and prioritizing what will be built and why. It leads customer discovery and user research, translates customer, market, industry, and product-health insights into product decisions, establishes measurable outcomes, and oversees roadmap execution. The Product Manager operates as “two in a box” with a peer Technical Leader, sharing accountability for solution success, build decisions, delivery tradeoffs, and business outcomes while retaining ownership of Product’s what and why and Technology’s how. The role is a product and solution subject-matter expert and mentors team members developing product management capabilities. Surescripts uses a Flexible Hybrid Work model for most positions. Employees may work virtually and use offices as collaboration centers, with office attendance aligned with and agreed upon by leadership. Applicants must have valid U.S. work authorization that permits unrestricted work for Surescripts in the U.S.; immigration sponsorship and academic training or work-study arrangements requiring employer endorsement are not supported.

Requirements

Bachelor’s degree or equivalent experience.
8+ years of experience in related, progressive roles.
5+ years of experience in healthcare or a field related to the business, such as EHRs, HIEs, public health, or health care providers.
5+ years of experience assessing market and customer needs for information products and services.
5+ years of experience building and managing new products.
1+ years of experience managing all aspects of the product lifecycle: Ideate, Define, Build, Launch, Manage, and Sunset.
Experience promoting new concepts and gaining stakeholder support.

Nice To Haves

3+ years defining product or capability strategy, prioritizing features, or user stories.
3+ years of experience in physician vendor applications, pharmacy, or PBM services.
User-experience design training or background.
Pragmatic Marketing Certification.
Experience with industry standards such as NCPDP, HL7, and FHIR.
Experience with emerging technologies such as AI/ML, VR/AR, or biometrics.
Experience applying AI/ML to product discovery, definition, and workflow acceleration.
Project management experience.
Master’s degree in a related business or healthcare field.

Responsibilities

Define and maintain the Product Excellence vision for the assigned product, solution, or capability.
Own and maintain an 18-month product roadmap aligned to customer and business outcomes, target segments, and the product’s portfolio role, including major investments, features, and releases.
Prioritize roadmap work using customer discovery, product-health data, strategic direction, technical considerations, and capacity; establish measurable success criteria and use results to inform future decisions.
Monitor roadmap progress, risks, dependencies, commitments, and outcomes, and communicate direction, priorities, changes, and commitments to internal stakeholders and customers.
Maintain direct access to customers and users; lead discovery, research, concept validation, and product feedback to understand workflows, needs, pain points, and desired outcomes.
Synthesize customer insight, product-health analytics, market and industry developments, and technical input into product decisions.
Capture and evaluate customer problems and product ideas based on strategic fit, customer value, viability, feasibility, product-health impact, and expected outcomes; collaborate across Product on shared opportunities and dependencies.
Maintain the ideas intake process, including prioritization, status updates, and stakeholder communications within established SLAs.
Define the customer problem, business need, intended outcome, and success measures for product investments.
Define and prioritize features and capabilities needed to deliver roadmap outcomes, adjusting scope and priorities as customer learning, technical considerations, or delivery constraints emerge.
Create and maintain feature definitions in designated tools, including descriptions, business need, customer value, requirements, acceptance criteria, and success measures.
Partner with Business Systems Analysts, Product Analysts, user experience professionals, Technical Leaders, and delivery teams to turn product intent into actionable work, monitor development, and assess completed capabilities against customer needs, intended outcomes, acceptance criteria, and Product Excellence standards.
Plan product releases strategically and update tools with release dates, milestones, status, and progress.
Provide product excellence input to the Strategy Leader and Marketing for Strategy-led launch planning, positioning, and messaging.
Create product content and demos supporting Marketing-owned enablement materials, and provide subject-matter expertise for field training.
Partner with a peer Technical Leader as “two in a box,” sharing accountability for solution design, build decisions, and business outcomes in the product area.
Partner with the Strategy Leader on product-market fit, Early Adopter success, and Key Deal/Key Project support.
Support Product Analysts who own product-health insight, including usage, quality, and performance analytics that inform roadmap decisions.
Apply AI-forward and AI-assisted product management practices to discovery, definition, and delivery.
Mentor other team members developing product management capabilities.