Product Manager II - Retrospective Prior Authorization

Surescripts•Minneapolis, MN

3d•$149,800 - $183,000•Hybrid

About The Position

The Product Manager II – Retrospective Prior Authorization is accountable for Product Excellence across the Prior Authorization Retrospective portfolio, including product quality, reliability, user experience, and fit to targeted customer and market needs. The role owns and drives the product roadmap across all phases of the product lifecycle, defining and prioritizing what will be built and why. It leads direct customer discovery and user research, translates customer, market, industry, and product-health insights into product decisions, establishes measurable outcomes, and oversees roadmap execution over time. The Product Manager II operates as “two in a box” with a peer Technical Leader, sharing accountability for solution success, build decisions, delivery tradeoffs, and business outcomes while maintaining clear ownership of Product’s what and why and Technology’s how. The role serves as a product and solution subject-matter expert and mentors other team members developing product management capabilities. Surescripts uses a Flexible Hybrid Work model for most positions, allowing employees to work virtually while using offices as collaboration centers, with leadership alignment and agreement. Applicants must have valid U.S. work authorization that permits unrestricted work for Surescripts; the company does not provide immigration sponsorship or participate in specified academic training or work-study programs. The role has a base pay range of $149,800–$183,000 per year, with pay depending on factors such as qualifications, skills, experience, and location. Surescripts describes itself as a midsize company with an innovative, collaborative work culture and offers employee development opportunities and competitive compensation and benefits.

Requirements

Bachelor’s degree or equivalent experience.
8 or more years of experience in related, progressive roles.
5 or more years of experience in healthcare or a field related to the business, such as EHRs, HIEs, public health, or health care providers.
5 or more years of experience assessing market and customer needs for information products and services.
5 or more years of experience building and managing new products.
At least 1 year of experience managing all aspects of the product lifecycle: Ideate, Define, Build, Launch, Manage, and Sunset.
Experience promoting new concepts and gaining stakeholder support.
Valid U.S. work authorization allowing unrestricted employment with Surescripts in the U.S.; sponsorship is not provided.

Nice To Haves

3 or more years defining product or capability strategy, prioritizing features, or user stories.
3 or more years of experience in physician vendor applications, pharmacy, or PBM services.
User-Experience Design training or background.
Pragmatic Marketing Certification.
Experience with industry standards such as NCPDP, HL7, or FHIR.
Experience with emerging technologies such as AI/ML, VR/AR, or biometrics.
Experience applying AI/ML to product discovery, definition, and workflow acceleration.
Project Management experience.
Master’s degree in a related business or healthcare field.

Responsibilities

Define and maintain the Product Excellence vision for the assigned product, solution, or capability.
Own and maintain an 18-month product roadmap aligned to customer and business outcomes, target segments, and the product’s portfolio role, including major investments, features, and releases.
Set roadmap priorities based on customer discovery, product-health data, strategic direction, technical considerations, and capacity; establish measurable success criteria and use results to guide future decisions.
Monitor roadmap progress, risks, dependencies, commitments, and outcomes, and communicate product direction, priorities, changes, and commitments to stakeholders and customers.
Lead customer and user discovery, research, concept validation, and feedback activities to understand workflows, needs, pain points, and desired outcomes.
Synthesize customer insights, product-health analytics, market and industry developments, and technical input into product decisions.
Evaluate customer problems and product ideas for strategic fit, customer value, viability, feasibility, product-health impact, and expected outcomes; collaborate across Product on shared opportunities and dependencies.
Maintain the ideas intake process, including prioritization, status updates, and stakeholder communications within established SLAs.
Define the customer problem, business need, intended outcome, and success measures for product investments.
Define and prioritize features and capabilities required to deliver roadmap outcomes, adjusting scope and priorities as learning, technical considerations, or delivery constraints emerge.
Create and maintain feature definitions in designated tools, including descriptions, business need, customer value, requirements, acceptance criteria, and success measures.
Partner with Business Systems Analysts, Product Analysts, user experience professionals, Technical Leaders, and delivery teams to translate product intent into actionable work, monitor progress, and evaluate completed capabilities.
Plan product releases and update tools with release dates, milestones, status, and progress.
Provide Product Excellence input to the Strategy Leader and Marketing for Strategy-led launch planning, positioning, and messaging.
Create product content and demos supporting Marketing-owned enablement materials, and provide subject-matter expertise for field training.
Operate as “two in a box” with a peer Technical Leader, jointly accountable for solution design, build decisions, and business outcomes within the product area.
Partner with the Strategy Leader on product-market fit, Early Adopter success, and Key Deal/Key Project support.
Support Product Analysts who own product-health insight, including usage, quality, and performance analytics that inform roadmap decisions.
Apply AI-forward and AI-assisted product management practices to discovery, definition, and delivery.
Mentor team members developing product management capabilities.