Product Manager II - Operations Analyst

Cox Enterprises • Atlanta, GA

1d • $89,400 - $134,000 • Hybrid

About The Position

The Product Manager II supports the execution of enablement, adoption, and optimization strategies for Product Management and UX teams across CAPTG. This hands-on, execution-focused role is part of the operational backbone of Product Operations and works cross-functionally with Product, UX, Solution Delivery, Change Management, and Corporate Communications. It administers enterprise tools, coordinates learning and training logistics, maintains knowledge-management resources, and produces reports and dashboards to inform leadership decisions. The role operates with moderate guidance, with independence expected to grow over time.

The position uses AI tools to improve day-to-day execution, including synthesizing feedback, generating documentation, and building Claude skills for product and UX practitioners. The Product Manager II also supports AI enablement across CAPTG by helping identify and pilot AI-enabled workflows.

The role is responsible for training administration and reporting; enterprise product-tool administration and enablement; SharePoint content maintenance and governance; reporting and analytics; AI tool and skill governance; and documenting processes and institutional knowledge.

Requirements

• Bachelor's degree in a related discipline and 2 years of experience in a related field; or a master's degree and up to 2 years of experience; or 6 years of experience in a related field with no degree.
• Experience supporting tool administration, training logistics, or operations in a cross-functional environment.
• Hands-on experience with enterprise learning and content platforms such as WorkDay/Learn@Cox and SharePoint.
• Familiarity with product management tools such as Pendo, Scribe, Mural, Figma, or Qualtrics.
• Experience developing or maintaining reports and dashboards using PowerBI or Excel.
• Exposure to AI-assisted tools such as Claude for documentation, research synthesis, or workflow automation, or demonstrated willingness to build this skill quickly.
• Comfort using AI tools for day-to-day writing, research, and analysis; ability to critically evaluate AI outputs and take responsibility for final quality and accuracy.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple workstreams and drive tasks with moderate oversight.
• Collaborative approach to working across Product, UX, Solution Delivery, Change Management, and Corporate Communications.

Nice To Haves

• Experience in product operations, business process improvement, or operations analysis.
• Familiarity with process improvement methodologies such as Lean or Six Sigma.
• Experience with change management concepts and stakeholder communications.
• Knowledge of enterprise AI platforms and how they integrate into product workflows.
• Familiarity with the Product Development Lifecycle (PDLC) and product management best practices.

Responsibilities

• Administer Product Operations training offerings, including building Learn@Cox courses, tracking attendance, sending communications, and maintaining accurate records.
• Produce and maintain reports and dashboards on training participation, completion, and effectiveness.
• Serve as the primary point of contact for instructors and attendees across CAPTG product training offerings.
• Coordinate with internal subject-matter experts to develop, update, and publish self-paced and instructor-led training content.
• Maintain the master training and learning calendar and partner with Corporate Communications to promote learning offerings.
• Administer enterprise product tools, including managing access requests, licensing, provisioning, and onboarding.
• Develop and maintain standard operating procedures and documentation for tool administration.
• Track and report tool adoption and utilization, identify adoption gaps, gather user feedback, and support tool optimization and usage standards.
• Research and communicate emerging tool capabilities and features to Product Management and UX teams.
• Build, audit, and maintain SharePoint pages and resources, ensuring content is current, organized, and easy to navigate.
• Manage SharePoint tagging, page ownership, and content governance standards.
• Refresh product practitioner resources, including PDLC content, the Product Management Standard of Excellence, and onboarding guides.
• Develop, maintain, and distribute standard reports and dashboards using PowerBI and Excel.
• Analyze training attendance, SharePoint traffic, and tool usage data to identify adoption trends and improvement opportunities.
• Share operational data with Product Operations leadership to support decision-making.
• Catalog, validate, and maintain Claude organizational skills and keep the AI for Product SharePoint page current.
• Build and maintain Claude skills for product and UX practitioners and identify high-value AI use cases with Product Operations.
• Socialize AI tools and best practices and support broader AI adoption across product teams.
• Use AI tools to streamline documentation, SOP creation, and training content development, and use AI-assisted analysis to synthesize operational data and feedback.
• Help identify and pilot AI-enabled workflows that reduce manual effort and improve output quality.
• Capture, document, and maintain SOPs, process flows, and how-to guides across Product Operations workstreams.

Benefits

• Flexible paid vacation, subject to duties, company needs, and obligations.
• Seven paid holidays per calendar year.
• Up to 160 hours of paid wellness time annually for the employee or family members.
• Additional paid time off may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); and paid days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level