Product Analyst II

HCA Healthcare•Nashville, TN

About The Position

The Product Analyst II is an experienced IT or Supply Chain professional who provides operational and technical support for enterprise Warehouse Management Systems (WMS) and related applications. The role supports daily operations, system implementations, troubleshooting, maintenance, and continuous improvement of business-critical applications. It works with IT teams, developers, business stakeholders, and third-party vendors to resolve technical issues, support system enhancements, and implement applications successfully. The position requires analytical, problem-solving, communication, and customer service skills, along with knowledge of warehouse operations, inventory management, application interfaces, and database technologies. The role provides Level 2 support, investigates and resolves application incidents, analyzes workflows and integrations, uses SQL to retrieve and analyze data, and contributes to system testing and implementations. It may include travel to implementation locations and support outside normal business hours, including evenings, weekends, and company holidays; participation in an on-call rotation may be required. The position is primarily performed in an office or computer-based environment. The Product Analyst II is expected to demonstrate technical proficiency, independent problem-solving, sound judgment, and accountability while supporting business-critical applications and time-sensitive implementation activities. A bachelor's degree in a related field is preferred; equivalent professional experience and technical training may be considered instead.

Requirements

Experience in information technology, supply chain operations, application support, or a related field.
Experience troubleshooting business applications and resolving technical or operational issues.
Working knowledge of warehouse operations, inventory management, or enterprise business applications.
Experience using SQL or similar database query tools to retrieve and analyze data.
Experience collaborating with technical teams, business stakeholders, and vendors.
Ability to analyze application workflows and troubleshoot moderately complex technical issues.
Ability and willingness to travel occasionally to support system implementations and go-live activities.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.
Strong interpersonal and relationship-building abilities.
Ability to manage multiple priorities and adapt to changing operational demands.
Strong customer service orientation.
Ability to work independently and collaboratively with cross-functional teams.
Ability to support implementation activities and troubleshoot issues in time-sensitive production environments.
Strong attention to detail and technical documentation skills.

Nice To Haves

Experience with Manhattan Warehouse Management Systems (Manhattan Associates WMS).
Experience supporting other enterprise warehouse management systems or supply chain applications.
Knowledge of distribution center operations, inventory management, and warehouse workflows.
Experience with MySQL or other relational database management systems.
Experience with IT service management platforms and incident tracking tools.
Familiarity with ITIL principles and practices.
Experience with root cause analysis and problem management.
Knowledge of Active Directory and user account administration.
Experience supporting enterprise application implementations, upgrades, and go-live activities.
Familiarity with project management methodologies.
Lean Six Sigma Green Belt or Black Belt certification.
Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, Business Administration, or a related field.

Responsibilities

Provide Level 2 operational and technical support for warehouse management systems and related enterprise applications.
Investigate, troubleshoot, document, and resolve application incidents and operational issues.
Analyze system interfaces, application workflows, and data integrations to identify and resolve technical issues.
Use SQL queries to retrieve, validate, and analyze application data.
Collaborate with IT infrastructure teams, developers, business stakeholders, and third-party vendors to resolve application issues.
Escalate complex incidents to engineering, development, or technical support teams as appropriate.
Use QA and testing environments to reproduce reported issues and validate solutions.
Support incident, problem, and change management activities in accordance with organizational standards.
Identify recurring operational issues and opportunities to improve application reliability.
Participate in planning, coordination, testing, and implementation of warehouse management systems and related applications.
Support new facility implementations, application upgrades, system enhancements, and production deployments.
Collaborate with project managers, implementation teams, business stakeholders, and vendors throughout the implementation lifecycle.
Participate in system testing, issue identification, troubleshooting, and resolution.
Assist with implementation readiness, including validation of application functionality, system interfaces, and operational workflows.
Provide technical and operational support during system go-live activities and post-implementation stabilization.
Communicate implementation issues, risks, and status updates to project stakeholders.
Travel to implementation locations as needed to provide on-site support during deployments, go-live activities, and post-implementation stabilization.
Participate in team meetings and provide subject matter expertise.
Share knowledge and support issue resolution with team members; mentor and guide other Product Analysts as appropriate.
Develop and maintain troubleshooting procedures, technical documentation, and knowledge base articles.
Document recurring issues and recommended troubleshooting and resolution procedures.
Maintain effective communication with business stakeholders, technical teams, and management.
Participate in professional development and knowledge-sharing activities.
Participate in continuous improvement initiatives to enhance operational efficiency and service delivery.
Collaborate with project management and technical teams to prioritize activities and meet deadlines.
Follow established project methodologies when participating in assigned initiatives.
Create and maintain process documentation as workflows and procedures evolve.
Adhere to organizational change management, incident management, problem management, root cause analysis, and critical review processes.
Assist in developing and monitoring operational metrics to evaluate support effectiveness.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.