Product Manager, Formulary Operations
About The Position
Due to growth, we are adding a Product Manager, Formulary Operations (FO) to our team! The Product Manager, Formulary Operations (FO) will ensure efforts are in alignment with the FO team to leverage technology and process improvement for the purpose of meeting the business needs of Navitus customers, clients, members, and pharmacies by accurately building and maintaining formulary information. This role will collaborate closely with customers for product discovery and definition, will identify product goals, and make recommendations for product enhancements.
Requirements
- Bachelor’s degree or equivalent work experience required.
- Knowledge of systems and processes relevant to the role (Navitus experience preferred) with ability to perform tasks independently and follow instructions to make decisions required; typically 2 years of experience
- Experience with guiding and educating associates within current to lower-level roles.
- Experience with supporting mid-sized to large clients with moderate to high complexity.
- Experience with supporting health plan business with minimal guidance.
- Participate in, adhere to, and support compliance program objectives.
- The ability to consistently interact cooperatively and respectfully with other employees.
Nice To Haves
- 3 years of experience in the pharmacy benefit management industry preferred.
- Experience with claim adjudication operations preferred.
- Intermediate to advanced experience preferred with Microsoft tools (Word, Excel, PowerPoint, Visio, Azure DevOps), request management tools (Service Desk, Connectus, Responsive, JIRA), reporting tools (3D QlikView/QlikSense, CRM), and other tools specific to functional area(s) of focus (e.g., FBMS, RxFlex, NaviClaimRx).
Responsibilities
- Function as a subject matter expert and point of contact for business leads, stakeholders and operational users of assigned products.
- Develop an advanced level of understanding of assigned products to effectively collaborate on their refinement and expansion.
- Share product knowledge and needs with product owners to assist in their development of requirements, test plans, and execution efforts for assigned product enhancements.
- Communicate assigned product activities and advancements to business stakeholders and product owners, as well as FO leaders and role coaches.
- Independently assess business needs for process improvements, cost reduction, and automation efforts and bring recommendations to leadership.
- Develop, document, and conduct user training for new or enhanced products.
- Provide internal or client presentation content for assigned products and participate as a subject matter expert in product demonstrations.
- Participate in after-hours and/or weekend work as needed, based on workload demands.
- Other duties as assigned.
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5%
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
