Product Operations Manager

Benepass

1d•Hybrid

About The Position

At Benepass, we are making benefits easy by providing a highly customizable fintech platform that allows companies to tailor benefits to the unique needs of their workforce. People teams can implement, administer, and track benefits, enabling employees to define their own wellness and productivity needs. The company's mission is to help companies reimagine how they take care of their people. Benepass is backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures, having raised $35 million in equity capital. The company has also been listed on Inc. Magazine's Best Workplaces of 2023. This role is for a Product Operations Manager who will own how product work gets operationalized across the business, reporting directly to the Head of Customer Operations. The manager will be deeply embedded with technical teams, partnering closely with Product and Engineering Managers to understand what's being built, anticipate downstream impact, and ensure every launch is fully supported across internal teams and customers. This is a hands-on role for someone who thrives in ambiguity, can connect technical work to operational impact, and takes ownership of getting launches across the finish line.

Requirements

5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role
Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment
Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies
Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through
Ability to translate technical product work into operational impact for internal teams and customers
Experience building or improving processes, frameworks, or playbooks that scale
Excellent communication and stakeholder management skills, with the ability to influence across teams

Nice To Haves

Have experience in Product Operations, Technical Program Management, or similar roles
Are comfortable working closely with Product and Engineering teams in a sprint environment
Can take ambiguous inputs and turn them into clear plans, timelines, and outcomes
Have strong project management and stakeholder management skills
Communicate clearly and proactively, especially when navigating tradeoffs or risk
Take ownership seriously and follow through on what you own
Thrive in a fast-moving, startup environment with high autonomy
Analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization

Responsibilities

Own launch readiness end-to-end
Drive launch readiness across all product and engineering workstreams
Build and manage project plans, timelines, and milestones, working backward from launch
Define readiness criteria and make final go / no-go recommendations
Run a weekly launch readiness sync to track progress, surface risks, and drive accountability
Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made
Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured
Collaborate closely with our existing Operations Enablement function
Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work
Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume
Translate technical work into clear operational implications and requirements
Ensure operational considerations are incorporated early in planning, not just at launch
Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities
Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases
Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization)
Act as the single threaded owner of Ops Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes
Create launch runbooks that will enable scalable go-live plans as the company grows