Product Operations Manager

Moxie • New York, NY

1d • Remote

About The Position

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. We're looking for a Product Operations Manager to own the end-to-end release process and operating rhythm that allows our product team to ship with confidence and scale with impact. You'll be stepping into a high-leverage role where the systems you build—from soft launches through full rollouts, adoption tracking, and cross-functional coordination—become the foundation our entire product organization scales on. With 5 PMs, nearly 70 product engineers, and hundreds of medspa customers relying on seamless feature delivery, this isn't a support role—it's an ownership role where your work directly determines whether providers discover and adopt new features, whether our teams stay aligned, and whether we're solving the right problems.

Requirements

• Someone who becomes a product expert quickly—you can answer core workflow questions from PSMs, tech support, or providers without escalating, and you know how to find answers when you don't know them
• A systems thinker who builds scalable processes, not one-off solutions—your release playbook should work whether we have 5 PMs or 15
• Strong judgment on when to escalate and when to own the call—you can define soft launch success criteria and decide independently when a feature is ready for full release
• Comfort with AI as a force multiplier—you're already using AI tools to draft comms, generate help articles, summarize feedback, and produce video walkthroughs faster without sacrificing quality
• Experience coordinating cross-functional stakeholders and keeping multiple teams (PSM, support, ops, marketing) informed and aligned without everything becoming a bottleneck
• A bias toward documentation and knowledge sharing—you create clarity for others and leave processes better than you found them

Responsibilities

• Own every feature release end-to-end across all PMs—from identifying soft launch candidates and managing feature flags through creating help articles, video walkthroughs, and coordinating full rollouts with zero PM involvement
• Build and run the product team's operating rhythm, including cycle planning, retros, and ensuring action items from Compass are resolved before cycle lock—making sure the right work gets prioritized and shipped
• Track feature adoption in Mixpanel for every significant release, creating accessible dashboards that give PMs instant visibility into how providers are using new capabilities
• Manage complex cross-org releases (like Payroll, Treatment Plans, or e-scripts) that require sequencing dependencies and aligning stakeholders across product, sales, ops, and marketing—then document playbooks so these releases scale
• Surface patterns from support tickets and feature requests, building systems that proactively deliver insights to PMs so they're never caught off guard by what customers actually need

Benefits

• High-impact, high-visibility work: The systems you build determine whether hundreds of medspa providers successfully adopt features and whether our product team can scale efficiently—your work compounds over time
• Ownership from day one: This isn't about executing someone else's checklist—you'll build the release playbook, own complex cross-org launches, and drive continuous improvement across product operations
• AI-first environment: We expect you to use AI tools to work smarter and faster, and we'll support you in pushing the boundaries of what's possible with these tools
• Fast-growing product team: With 70+ engineers shipping constantly and the product org expanding, you're joining at a pivotal moment where the processes you establish will shape how we operate for years
• Direct line of sight to customer impact: You'll work closely with providers through soft launches, see their feedback firsthand, and know exactly how your work improves their experience with Moxie

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees