Manager, Product Operations

Ford • Dearborn, MI

17h • Hybrid

About The Position

Ford is a global company focused on moving the world and building the future. Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software, and services across Ford Blue, Model e, and Ford Pro. These offerings enable retail and commercial customers to customize their vehicles with OTA (over-the-air)-driven experiences that improve over time. Ford is leading the development of connected, digital platforms to revolutionize vehicle function, user interaction, and vehicle value. The Electric Vehicles, Digital and Design (EVDD) team is dedicated to delivering Ford's vision of an all-electric transportation future, focusing on customer-obsessed, entrepreneurial, and data-driven approaches to provide industry-leading customer experiences for EV buyers and owners. The Digital Product team is seeking a manager to establish a consistent operating rhythm and scale a performance culture. This role involves working directly with product teams to translate data into actionable insights, enhancing connected vehicle experiences and customer engagement. The manager will bridge the gap between data, engineering, and product leadership to ensure visibility for scaling connected vehicle experiences and maximizing customer lifetime value.

Requirements

• Bachelor's degree in a quantitative field (e.g., Business Analytics, Statistics, Economics, Computer Science) or equivalent practical experience.
• 3+ years of experience in Product Operations, Product Analytics, or Business Intelligence within a digital product environment, with a proven track record of measuring post-launch success.
• 2+ years of deep experience with product analytics tooling (e.g., Amplitude) and data visualization platforms (e.g., Tableau, Power BI, Looker).
• Expertise in separating signal from noise in complex datasets and building compelling narratives for Product and Cross-functional leadership
• Strong stakeholder management skills to influence cross-functional teams and drive data-driven decision-making.
• Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels.

Nice To Haves

• MBA or a Master’s in a quantitative field (e.g., Data Science, Statistics, or Business Analytics).
• Experience implementing and scaling new operational processes across multi-disciplinary teams.
• Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools aren't enough.
• Experience with subscription-based business models, specifically analyzing churn, retention, and Customer Lifetime Value.

Responsibilities

• Support product teams during business planning by providing performance data and forecasting.
• Ensure team-level goals are aligned with broader Integrated Services KPIs
• Manage the data collection and reporting lifecycle for Monthly Business Reviews (MBRs) and Product Days.
• Ensure data is accurate, timely, and formatted to highlight key performance drivers.
• Standardize reporting templates and definitions across different product lines to ensure consistency in how success is measured
• Conduct deep-dive analyses on newly launched features.
• Partner with PMs to interpret user behavior and engagement metrics, identifying specific areas for iterative improvement
• Act as the primary administrator for the product analytics tech stack (e.g., Amplitude).
• Lead training sessions for PMs where needed to ensure self-service data proficiency and high data-quality standards

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees