Product Manager, Operations

Intercontinental Exchange Holdings, Inc. • Bedford, MA

1d

About The Position

Product Operations Management is focused on providing the day-to-day support needed to ensure our delivery products are dependable, reliable, and contain accurate and high-quality data. As part of the larger Product Operations team, we have responsibility for the successful management and configuration capabilities of contracted content and technology.

Requirements

• Bachelor’s degree in finance or related business field
• Strong knowledge of the financial data industry with experience in product or delivery operations roles
• Detail-oriented with excellent organizational and follow-up skills
• Excellent written communication and client service skills
• Experience using AI tools and proficient in MS Office
• Ability to work independently, problem-solve, and prioritize multiple tasks
• Ability to operate under strict deadlines in a fast-paced environment
• Familiarity with financial data delivery platforms

Nice To Haves

• Graduate-level coursework or advanced degree a plus

Responsibilities

• Ensure delivery products and services are released on-time with accurate data.
• Manage and remediate production issues to minimize client impact, coordinate client notifications with Client Service.
• Participate in postmortem reviews following major production incidents, track and close out key remediation actions.
• Draft Incident Summary Reports (ISRs) in collaboration with Client Service as needed.
• Manage the priority of BAU product fixes and changes to maintain reliable production operations.
• Partner with the Delivery Team to ensure best practices in client file configuration; provide training as needed.
• Work with Finance and Sales to research and resolve billing questions.
• Create and maintain tools and documentation supporting Pricing Delivery Products implementation.
• Manage the priority and implementation of small enhancements to close new sales opportunities and increase client satisfaction.
• Collaborate with the Delivery Team, Pre-sales/Product Solutions, and Sales to identify and qualify opportunities.
• Support client migrations and other special projects as needed.
• Work with the Global Data Delivery Platform team on the implementation of strategic initiatives.
• Coordinate scheduling and balance priority of strategic initiatives against BAU and small enhancement projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees