Product Operations Manager

DigiCert

About The Position

As a Product Operations Manager at DigiCert, you will play a pivotal role driving large cross functional initiatives and operational excellence within our Product organization. Reporting to the VP of Product Strategy & Operations, you will initially focus on Product Lifecycle Management, optimizing processes and systems where needed, and aligning Product efforts with business and customer needs. This role requires a deep understanding of the entire product lifecycle from inception, development, launch, adoption, to end-of-life as well as strong cross-functional knowledge spanning sales, marketing, support, customer success, and commercial teams.

Requirements

10+ years experience leading complex cross-functional programs in fast paced High Tech PM or Eng organizations.
Strong blend of technical and business skills.
Excel at decomposing and structuring complex problems/programs into solid execution plans.
Analyze and synthesize complex data into insights to inform decision-making.
Exceptional collaborator that builds consensus and drives alignment across diverse stakeholders.
Adept at navigating large, fast-paced organizations and understand what it takes to get things done.
Customer obsessed and operate both with a growth mindset and a servant leadership mindset.
Self-starter that brings strong ownership and voice to your programs, guiding, influencing, and inspiring cross-functional teams.

Nice To Haves

Significant understanding of multiple tech domains and markets (prefer security, identity, PKI, and digital trust) to effectively connect the dots between product, engineering, data, and customer/business needs.

Responsibilities

Lead complex cross-functional programs to ensure successful product migrations, transitions, end of sale/life, and more.
Orchestrate cross-functional execution by creating end-to-end clarity, visibility, and governance.
Establish operating cadence and integrate with the overall rhythm of business.
Analyze and synthesize product as well as customer data to gain insights and build robust execution plans.
Define metrics/KPIs and create reporting mechanisms and dashboards to track progress, identify risks and areas for improvement, and enable decision-making.
Draft clear, professional internal and external communications to inform and guide customers, partners, and internal teams on program direction and goals.
Create regular executive-level reports and insights for visibility and for major forums such as all hands and QBRs.
Build strong relationships with internal stakeholders, including product management, engineering, marketing, sales, customer success, and executive leadership.
Serve as a trusted partner and advisor, providing insights and recommendations.
Be the face and voice of your programs.