Product Operations Manager

Teachstone

6h

About The Position

As Product Operations Manager, you will be the core operational enabler for the Product organization. This role is primarily centered on process development, documentation, enablement, and execution, ensuring our product functions run efficiently and consistently. Your initial focus will be split between two critical areas: establishing and coordinating our cross-functional Launch/Go-to-Market (GTM) processes and building the foundation for our Voice of the Customer (VoC) program. This is a high-impact, execution-focused role that blends coordination, systems thinking, and a commitment to operational excellence.

Requirements

• 4+ years of professional experience with 2+ years specifically in product operations, program management, or a highly operational role within a SaaS or tech environment.
• Solid background in project management; experience coordinating cross-functional product or feature launches strongly preferred.
• A systems thinker who thrives on solving operational inefficiencies and making the complex simple.
• Proficiency in tools such as Jira, Asana, Confluence, or similar to manage product workflows and documentation.
• Experience managing or supporting customer feedback programs, with an understanding of how to turn insights into action.
• Exceptional organizational and communication skills; able to keep multiple teams aligned and moving forward.
• Comfort with ambiguity and a bias toward action—you’re known for getting things done and continuously iterating.
• Experience leveraging AI tools or insights to streamline workflows, uncover trends, or scale operational processes.
• Working knowledge of the Product Operating Model, including cross-functional squads and continuous discovery.

Responsibilities

• Design, document, and manage the end-to-end product and feature Launch/Go-to-Market (GTM) process across all cross-functional teams (Product, Marketing, Sales, Engineering, etc.).
• Own and continuously improve the product launch playbook, including readiness checklists, launch calendars, communication plans, and stakeholder alignment documentation.
• Facilitate GTM execution, working closely with Marketing and Sales Enablement to ensure internal teams are launch-ready and messaging is clear, consistent, and timely.
• Lay the groundwork for a scalable VoC program by leading the creation and coordination of cross-functional efforts to gather, centralize, and leverage AI-driven tools for automated synthesis and advanced analysis of customer insights from various inputs (e.g., support tickets, client feedback, NPS, user discovery, sales calls).
• Develop feedback loops and documentation to ensure customers and internal teams know how their input is collected and impacts the product roadmap.
• Collaborate with Product Management to ensure VoC data meaningfully influences prioritization and roadmap decisions.
• Identify and remove friction points across the product development lifecycle by implementing process enhancements that enable faster decision-making, better collaboration, and more consistent outcomes.
• Document and evolve core product operating cadences and processes (e.g., roadmapping cycles, launch reviews, post-launch retros).
• Build and manage tools, templates, and workflows that help the Product team work more efficiently and consistently.
• Execute and coordinate high-priority, cross-functional special initiatives as directed by Product leadership.
• Provide secondary support for the Product team's tech stack (e.g., Jira, Confluence, analytics tools) to ensure continuity and system health for the team.

Benefits

• Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
• Comprehensive benefits: We offer a well rounded benefits package to support your overall life balance. Eligibility depends on your role and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed