Product Operations Manager

Interra Health•Boston, MA

16h•Remote

About The Position

The Production Operations Manager is responsible for ensuring the stability, reliability, and operational readiness of cloud‑native production systems. This role leads incident response, on‑call operations, disaster recovery exercises, audit response and release coordination while driving operational improvements through automation, tooling, and clear operating standards. The role operates as a hands‑on people leader with accountability for execution, continuous improvement, and cross‑functional coordination across Engineering, Platform, and Product teams.

Requirements

Bachelor’s degree in a related field or equivalent practical experience
7+ years of experience in production operations, technology operations, or reliability roles
Experience supporting cloud‑native, SaaS production environments (no on‑premise systems)
Proven leadership during major production incidents and outage events
Experience managing on‑call operations for customer‑facing systems
People management experience leading individual contributors
Strong familiarity with incident management, monitoring, and observability tools
Experience coordinating or supporting production releases and change management
Experience planning and executing disaster recovery exercises in cloud environments
Experience supporting operational audits, control reviews, or compliance activities

Nice To Haves

Experience working closely with Engineering, Platform, Security and Compliance teams
Exposure to automation, AIOps, or intelligent alerting practices
Background in scaling operational processes in a high‑growth SaaS environment

Responsibilities

Lead production incident response for cloud‑native platforms, including serving as incident commander for high‑severity events
Own and continuously improve incident, escalation, and post‑incident review processes
Manage on‑call operations, including rotations, escalation paths, and operational health
Coordinate production releases and changes, ensuring readiness, validation, and rollback planning
Partner with Engineering and Platform teams to improve service reliability and operational resilience
Drive automation and AI‑assisted operations to reduce manual effort and operational toil
Track and improve key operational metrics (e.g., availability, MTTR, incident recurrence)
Lead and develop individual contributors responsible for L3 production support
Establish and maintain runbooks, operational standards, and response documentation
Act as a primary operations partner to Product, Cloud, and Security teams
Own disaster recovery (DR) readiness, including planning, coordinating, and running regular DR exercises
Ensure DR findings are documented, remediated, and incorporated into operational improvements
Coordinate audit readiness and response for operational controls, including supporting SOX, SOC, HIPAA, or customer audits as applicable
Partner with Security, Compliance, and Engineering teams to address audit findings and operational risk