Product Operations Manager

Sage•New York, NY

1d•Hybrid

About The Position

The Product Operations Manager is responsible for ensuring that Sage products can be successfully activated, deployed, and scaled across clients. This role sits at the intersection of Product, Engineering, Implementation, and Client Success. The Product Operations Manager will define the processes that enable product activation, support complex client launches, ensure internal teams are trained on product workflows, and monitor product performance once deployed. They will serve as the internal point of contact for high-priority activations such as EHR integrations and other complex product launches. This role will also work closely with Product and Engineering teams to improve internal tools and workflows that support product activation and operational scale.

Requirements

6+ years of experience in product operations, product management, business operations, technical program management, or similar roles
Experience leading product launches, integrations, or product activation programs in a SaaS environment
Experience working closely with engineering teams on technical products
Strong problem-solving ability with comfort diagnosing technical issues
Experience working cross-functionally with product, engineering, and client-facing teams
Ability to translate product functionality into operational workflows and documentation
Strong communication and organizational skills
Experience setting up product dashboards and analyzing product performance data
Experience improving internal software tools used by operations or client-facing teams

Nice To Haves

Experience in healthcare technology or EHR integrations
Familiarity with analytics tools, or product analytics platforms

Responsibilities

Own the end-to-end process for activating high-priority Sage products and integrations with clients
Serve as the internal point of contact for product activation questions, escalations, and issue resolution
Define, document, and continuously improve scalable activation workflows, SOPs, and quality standards
Create training materials and enable internal client-facing teams to successfully activate and support products
Partner with Product, Engineering, Design, Implementation, and Client Success to improve activation tools and operational workflows
Jump into high-priority client activations and calls to troubleshoot issues, unblock progress, and ensure successful launches
Triage, prioritize, and coordinate resolution of activation-related product issues, bugs, and support tickets
Build and monitor dashboards and metrics to evaluate product adoption, health, and operational performance
Identify trends, root causes, and process gaps, and turn them into recommendations that improve product quality and organizational scalability