Product Operations Manager

OpenAI•San Francisco, CA

2d•Hybrid

About The Position

OpenAI’s Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user‑interface products (ChatGPT,Codex, etc). The Product Ops team is responsible for providing operational expertise and leverage for product teams bringing solutions to market, and streamlining and automating org operations and information channels (across Applied and with adjacent functions) to set strong foundations for collaboration at scale. This Product Operations Manager role is for a senior IC. Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners on both central systems (e.g., launch calendar / launch readiness) and bringing products to market by running betas and launch activities. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Requirements

Experience with OpenAI tools and APIs (ChatGPT, Codex, text generation, structured outputs, function calling, etc)
Programming Languages: Python, JavaScript (for automation scripts).
No‑Code/Low‑Code Platforms: Airtable, Retool, Zapier (or equivalents).
Data Analysis & Visualization Tools: Experience with data languages/tools like SQL, Google Sheets automations, Databricks.
Git & GitHub.
Terminal proficiency and comfort with CLIs;

Nice To Haves

Are regularly working with agentic AI tools to increase your leverage (e.g. Codex)
Have an entrepreneurial spirit, bias for action, and high agency; you ship v1s quickly and iterate to quality at scale.
Can build systems/tools (via code / no‑code / AI) to make internal processes simple, fast, and reliable.
Can self‑prioritize and context switch across multiple projects and stakeholders without losing the thread.
Are a clear, persuasive communicator in writing and in the room; you influence without authority.
Are engaged and curious about the rapidly evolving AI and agentic‑systems landscape.
Know how to find the line between chaos and bureaucracy when setting up processes.
Can nurture a fun, inclusive, high‑ownership team culture.
Appreciate the technical nuances of LLM‑powered agents (tool use, evals, telemetry, safety constraints).

Responsibilities

Stand up and operate alpha/beta/GA programs with clear entry/exit criteria, recruiting design partners, running internal dogfooding, and transforming qualitative/quantitative insights into prioritized product work.
Own the launch calendar and readiness cadence for a product group; run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM.
Build the systems to capture, triage, and synthesize user feedback into actionable recommendations.
Lead coordination for high‑impact moments (e.g., Dev Day demos, rollout waves, partner showcases), managing timelines, resources, and communications to ensure successful outcomes.
Build internal tools/automations (code/no‑code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.Contribute to building and scaling the Product Operations function at OpenAI—codifying best practices, raising the quality bar, and mentoring peers.