Product Manager, Consumer & Mobile Applications

SunStrong Management, LLC•Houston, TX

About The Position

SunStrong Management is hiring a Product Manager to own the vision, roadmap, and execution for homeowner-facing mobile and web applications. The role will unify a fragmented set of inherited applications and build new capabilities for customer care, bill payment, field service, and independent monitoring of homeowners’ generation and storage assets. The position reports to the VP of Product Management and works across Customer Care, Servicing and Collections, Field Service Operations, Fleet Telemetry, Engineering, Legal and Compliance, Design, and external vendors. The Product Manager will evaluate which legacy applications to sustain, migrate, consolidate, or retire; lead customer migrations while preserving trust and continuity; and assess build, buy, and partner options for the target platform. The role also owns end-to-end self-service experiences and their performance, including metrics such as adoption, call deflection, on-time payment, field-service completion, app ratings, reliability, and cost to serve. The position requires strong cross-functional leadership, data-informed product decisions, continuous customer discovery, and launch ownership. Products must account for consumer-servicing obligations including PCI-DSS payment handling, privacy and consent, accessibility, FDCPA and UDAAP considerations, and app-store policies. The role may be based in San Francisco, Houston, or remotely in the U.S.

Requirements

At least 6 years of product management experience owning consumer-facing software products end to end, from discovery through launch and iteration.
At least 3 years owning native iOS and Android applications in production, including app-store release management, versioning, and support of a live consumer user base.
Demonstrated experience with transactional consumer flows such as account management, payments or billing, and customer support, where accuracy and trust matter.
Experience migrating, consolidating, or sunsetting applications or platforms and moving real users to a new product without losing them.
Strong analytical skills, including SQL fluency, product analytics, and experimentation, and a practice of defining success metrics before building.
Excellent written and verbal communication skills, with the ability to communicate effectively about both engineering details and executive-level summaries.
Track record of leading cross-functional initiatives to completion and earning followership without formal authority.

Nice To Haves

Experience in solar, distributed energy, utilities, telecom, or another business with a large installed base and a field-service component.
Experience building consumer monitoring or device-data experiences, including production dashboards, alerting, and connected-device or IoT applications.
Experience in consumer financial services or fintech subject to payments and collections regulation, including PCI-DSS, FDCPA, UDAAP, or state requirements.
Experience integrating customer-facing applications with Salesforce Field Service and Service Cloud, billing, ERP, or payments platforms.
Experience integrating products and customers following an acquisition or portfolio transition.
Familiarity with accessibility standards such as WCAG, design systems, and applying AI to customer self-service, including guided troubleshooting and agent handoff.
Bachelor’s degree in business, engineering, computer science, design, or a related field; an advanced degree is welcome but not required.

Responsibilities

Own the vision, strategy, and multi-quarter roadmap for homeowner-facing mobile and web applications, and defend sequencing to executive stakeholders and operating teams.
Define a coherent end-to-end homeowner experience across customer care, payments, field service, and monitoring.
Inventory inherited consumer apps, assess their usage, operating costs, and risks, and decide whether to sustain, migrate, consolidate, or retire each application.
Plan and lead customer migrations, including account and credential continuity, payment-method and autopay transfers, communications, app-store release management, and sunset dates.
Evaluate build, buy, and partner options for the target platform and document recommendations, rationale, and operating costs.
Deliver customer-care self-service capabilities, including account management, case creation and status, knowledge, guided troubleshooting, and agent handoff.
Deliver bill-pay and billing-transparency capabilities, including invoices, payment methods, autopay, payment plans, and delinquency communications.
Deliver end-to-end field service requests, including request submission, scheduling, technician tracking, and resolution, integrated with Field Service and Salesforce teams.
Define independent monitoring for homeowners’ generation and storage assets with Fleet Telemetry, ensuring production, system health, and alerts are accurate and not tied to a single OEM portal.
Own product metrics including monthly active users, migration rate, self-service resolution and call deflection, on-time payment, autopay adoption, field-service completion, app-store rating, crash-free sessions, and cost to serve.
Instrument features before launch, run experiments, and report realized value after release.
Conduct continuous discovery with homeowners, customer-care agents, and field technicians, and use evidence to inform prioritization.
Coordinate work across Customer Care, Servicing and Collections, Field Service Operations, Fleet Telemetry, Engineering, Design, Legal and Compliance, and external vendors.
Ensure products meet applicable consumer-servicing obligations, including PCI-DSS, privacy and consent, accessibility, FDCPA and UDAAP considerations, and app-store policies.
Write buildable requirements, own launch readiness covering migration, testing, support training, and adoption, and communicate trade-offs to operational and executive audiences.