Product Manager - Commercial Cards & Merchant Acquiring

CIBC • Toronto, ON

7d • Hybrid

About The Position

As a Product Manager within the Commercial Solutions team, you will be supporting the Group Product Manager and Director in achieving business objectives, and managing the relationship with various partners throughout the bank for all facets of the product relationship. You will work with the Group Product Manager and Director in the development, management, presentation and implementation of projects related to Commercial Cards and Merchant Acquiring products, including tactics that will build the business and optimize profitability, efficiency, growth and improve the client experience. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

• Experience in Business Banking or Commercial Banking Services.
• Strong knowledge of strategic planning.
• Demonstrated project delivery skills.
• Understanding of our network and operations.
• Think and act as a Product owner.
• Take full responsibility for how clients interact with financial services products.
• Constantly thinking about how to improve the client experience and possess the drive and demonstrated ability to take the necessary measures to achieve these goals.
• Highly value building effective working relationships and know that collaboration can transform a good idea into a great one.
• Understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• Put our clients first.
• Engage with purpose to find the right solutions.
• Go the extra mile, because it's the right thing to do.
• Digitally savvy.
• Seek out innovative solutions and embrace evolving technologies.
• Strong command of Microsoft Word, Excel, PowerPoint.
• Good analytical skills, and are able to understand and draw conclusions from data.
• Values matter to you.
• Bring your real self to work and you live our values – trust, teamwork and accountability.

Nice To Haves

• Preferred experience with managing products.
• Investment product knowledge is an asset.

Responsibilities

• Provide on-going management of the assigned product portfolio, focusing on maximizing market share and profitability of products through collection of revenue, regular competitive reviews and cost management.
• Develop product roadmaps and recommendations for consideration by management and subsequent incorporation into Commercial Solutions overall business plan.
• Assist with the implementation of new processes and procedures, defining criteria to monitor on-going compliance to established service level agreements, and ensuring service levels meet or exceed the client’s expectations and the standards of key major competitors with reasonable consistency.
• Communicate business strategy and initiative updates to large groups of people via presentation formats to deliver clear, concise and effective communication.
• Act as a focal point for product and market information for the assigned product portfolio, providing specialized support for key client solutions during the sales cycle.
• Provide subject matter expertise to various internal business partners in order to support key stakeholders, business cases, requirement documents, product collateral and communications.
• Contribute to strategy, annual business plans, development of recommendations and business cases for programs supporting business banking clients.
• Develop recommendations inclusive of research market activities to ensure timely and comprehensive knowledge of technology, target market segments, and key clients is reflected.
• Lead in the development of options and proposals for projects related to product enhancements and developments and make recommendations regarding impact, effectiveness and feasibility.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed