Product Manager, Merchant Experience

Aeropay

19h•Onsite

About The Position

We have been recognized as one of Built In Chicago’s Best Startups to Work for in 2026! Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay. Aeropay is redefining what it means to pay—and get paid—by bank. In this role, you’ll be responsible for defining and executing on product strategy for key merchant-facing experiences across the Aeropay platform. You’ll work cross-functionally to deliver impactful features and workflows that improve ease of use, drive adoption and create more value for our merchants, partners and end users. This role will play an important part in shaping the future of the merchant experience at Aeropay, with a strong focus on usability, workflow optimization and emerging analytics capabilities. You’ll partner closely with Engineering, Design, Revenue and Business Operations to ship high-quality solutions that support growth and scale across the Aeropay ecosystem.

Requirements

5+ years of product management experience, ideally in a B2B, merchant-facing or customer experience-focused product environment
Experience with API-based or platform products
Strong technical fluency — you’re comfortable discussing architecture and tradeoffs with engineers
Excellent communication and stakeholder management skills
A problem-solver mindset with a bias toward action
Experience working in agile teams and with tools like Jira, Figma or similar
Comfortable managing competing priorities and ambiguity
Passion for building great products and improving customer outcomes

Responsibilities

Define and maintain the product roadmap in alignment with company goals and evolving merchant needs
Prioritize features and enhancements based on customer feedback, business impact and technical feasibility
Help shape the future of merchant-facing workflows and analytics-related product experiences
Work closely with Engineering, Design, Revenue and Business Operations throughout the product lifecycle
Ensure stakeholders are aligned and informed on product decisions and timelines
Translate product vision into clear, actionable requirements and user stories
Lead sprint planning, backlog grooming and other agile ceremonies as needed
Gather and analyze customer feedback to validate problems and inform solutions
Conduct market research to identify trends and opportunities for innovation
Track key metrics to evaluate product success and areas for improvement
Iterate on existing features to drive adoption, engagement and value