Product Manager, Proprietary Cards (Canada)

BMO•Toronto, ON

4d•Onsite

About The Position

The Product Manager, Proprietary Cards will support the Senior Manager to drive substantial growth to BMO’s proprietary credit card products. You will be actively involved in developing the product strategy and managing the day-to-day for several credit card products to enhance customer experience, drive increased acquisition, and optimize product profitability. You will work across cross-functional teams to oversee many aspects of the customer lifecycle from acquisition, engagement, and retention, as well as support execution of strategic projects for the bank including launching new products and programs. The ideal candidate has strong experience developing and executing on strategic product roadmaps, developing financial business cases, and is comfortable working in a fast-paced environment to drive results. They will enjoy acting like a business owner and learning how to successfully manage products and loyalty within a large financial institution.

Requirements

Strong experience developing and executing on strategic product roadmaps.
Experience developing financial business cases.
Comfortable working in a fast-paced environment to drive results.
Enjoy acting like a business owner and learning how to successfully manage products and loyalty within a large financial institution.

Responsibilities

Create strategic product roadmaps that align with the overall card’s strategy.
Leverage data and analytics to identify strategic opportunities to drive growth and optimize the product P&L.
Develop detailed financial business cases to support strategic opportunities such as changes to products and features, new product development, loyalty enhancements, etc.
Work across cross-functional teams to support execution of strategic projects for the bank.
Prepare performance updates to measure the impact of strategic changes, identifying key insights, and recommendations.
Support new product development opportunities from concept ideation, business case development, and execution.
Represent the proprietary cards team as a subject matter expert and owner on several strategic projects for the bank.
Proactively identify opportunities to improve customer experience, marketing, and sales creative, streamline processes, etc.
Regularly conduct research on competitor products and new market trends.
Prepare monthly product-level performance updates, summarizing key insights and trends to drive growth to cards, and optimize the product P&L.
Review and provide approvals on customer-facing marketing and sales creative, providing constructive feedback to optimize campaign results.
Collaborate with Finance to support ongoing forecasting activities on product performance and rewards costs.
Manage customer escalations on an ongoing basis by coordinating with several stakeholders to investigate root cause and oversee remediation activities.
Develop strong relationship with our Payment Network partners.
Help support supplier risk and governance activities.
Work with network compliance to actively monitor network mandates and bulletins; collaborating with Payment Cards Services team on an action plan.
Gain in-depth understanding on contract terms followed by tracking and governance activities.
Lead monthly and quarterly reporting and attestations.
Support network forecasting activities, including payment of fees and tracking of volumes.