Product Manager - CIB, Payments

JPMorgan Chase & Co.•Jersey City, NJ

About The Position

As a Product Manager in Commercial & Investment Bank - Payments, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience working on platform capabilities such as Alerts, Notifications, with expertise in multi-channel notifications (email, SMS, push, in-app)
Strong grounding in event-driven architecture, APIs, reliability engineering, and observability; familiarity with data privacy and regional regulations.
Track record of developing and mentoring product managers and driving convergence across large organizations

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Bachelor’s degree in Computer Science, or a related field; MBA or advanced degree preferred
Experience in product management, including building platform capabilities including communications capabilities at scale in regulated industries

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Channel & Market Strategy: Lead proactive, data-driven channel engagement for Notifications, informed by market research and competitive analysis to identify trends, opportunities, and areas for product improvement.
Requirements Gathering: Collaborate with stakeholders to gather Prioritize and refine epics and acceptance criteria with business stakeholders for the highest-value capabilities.
Dependencies and Roadmap Orchestration: Identify dependencies and communicate the impacts, delivery timelines and manage expectations with various stakeholders
Cross-Functional Collaboration: Work closely with engineering, design, architecture, and program teams across multiple locations to ensure successful product development and launch.
User Experience: Advocate for a user-centric approach to product development, ensuring that products deliver a seamless and engaging user experience.
Documentation: Create and maintain product documentation, including user stories, specifications, user guides, release notes and training materials.
Customer Engagement: Engage with customers to gather feedback and insights to inform product decisions and enhancements.