Product Manager Transactional Payments

Staples Inc. • Framingham, MA

3h

About The Position

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team. The product manager plays a critical role in shaping the future of our eCommerce platforms. This individual is responsible for leveraging customer insights, analytics, and market trends to define and prioritize product backlogs, ensuring our mobile, desktop and app platforms deliver exceptional digital experiences. This role collaborates closely with engineering teams to bring innovative products and solutions to market, driving growth and enhancing customer satisfaction.

Requirements

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, capable of working effectively with technical and non-technical teams.
• Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities.
• Leadership and mentorship capabilities, with a passion for fostering team growth and development.
• End‑to‑End Payments Knowledge: Deep understanding of end‑to‑end payment flows, including cards, ACH, wallets, and escrow or split‑payment models, spanning authorization, settlement, and reconciliation in high‑volume, multi‑LOB environments.
• Bachelor’s degree in business, Technology, or a related field, or equivalent work experience.
• 5+ years of related experience in product management, with a focus on eCommerce or digital products.
• Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration
• Comprehensive understanding and practical application of Agile methodologies, tools, and systems

Nice To Haves

• Platform & Services Depth: Experience leading API‑driven service platforms that support third‑party integrations and external partners, with a strong understanding of scaling transaction services across customers and workflows.
• Operational & Data Rigor: Proven ability to improve data quality, reconciliation, and operational reliability within transaction heavy systems through close partnership with engineering, data, finance, and operations.
• Product Leadership in Complex Domains: Success owning multi‑year roadmaps and guiding cross‑functional teams in complex or regulated environments, balancing customer needs, technical constraints, and long‑term platform health.
• Alternative Payment Methods Experience: Hands‑on exposure to modern payment options such as Buy Now, Pay Later solutions (e.g., Klarna, Affirm) and digital wallets including Apple Pay and Google Pay.
• Checkout & Conversion Analytics: Strong proficiency with frontend and behavioral analytics tools (e.g., Full Story, Google Analytics, or similar) to analyze checkout behavior, identify friction points, and optimize conversion performance.

Responsibilities

• Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.
• Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity.
• Serve as the key point of contact between the development team and stakeholders.
• Craft detailed user stories and acceptance criteria to guide the development process.
• Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees