Product Manager, Business Solutions

Mass General Brigham•Somerville, MA

1d•Hybrid

About The Position

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more. The Mass General Brigham Health Plan Digital and Customer Experience team believes that by meeting our customers' needs with intuitive, impactful, and inclusive solutions, we will earn their loyalty, drive continuous improvement, and achieve growth across the organization. More simply stated, we are a team of passionate people who want to improve the lives of our members and the people that support them. Belief in a better healthcare system is core to what drives us, and we hope it is what drives you too. Our team’s guiding principles are to improve lives, design for ease, and build for scale. Everything we do is filtered through that lens and our solutions must meet the bar of being desirable for our customers, viable for our business, and feasible to implement. If you’re interested in joining a team of passionate and customer-focused innovators, we would love to have you. Responsible for helping define MGBHP Digital products' defined strategy, managing related product launches, and subsequent release cycles for the Business Solutions portfolio (e.g. CRM and website). This role will lead product management for business-facing digital solutions across the MarTech and SalesTech ecosystems, including Microsoft Dynamics CRM, Adobe Experience Manager, and internally developed applications. The Product Manager will translate business and customer needs into prioritized product capabilities, align multiple development teams around outcomes, and ensure platforms evolve in a scalable, integrated, and user-centered way. The role will help bridge business stakeholders, Digital, technology, and development teams while establishing clear product ownership and prioritization across interconnected platforms.

Requirements

Bachelor's Degree or equivalent experience required
3-5 years experience in a product management or product development role with team lead duties required
Demonstrated experience in digital product management, product ownership, or a related discipline
Experience developing product strategies, roadmaps, and prioritized backlogs
Strong experience working with software development teams and cross-functional stakeholders
Ability to translate complex business needs into clear product requirements and outcomes
Strong communication, facilitation, prioritization, and stakeholder-management skills
Strong understanding of digital platforms, integrations, workflows, and modern product development practices

Nice To Haves

Experience with Microsoft Dynamics, Adobe Experience Manager, Wrike, Azure DevOps, and/or SAFe is a plus
MarTech or SalesTech product experience is a plus
Experience with AI-native product practices or AI-enabled digital solutions is a plus
Excellent understanding of the industry landscape (competitors and partners).
Excellent written and verbal communication skills.
Ability to communicate technology strategy and architecture approach to engineers, executives, and customers
Proficiency in conflict management, negotiation, and presentation/demonstration.
Strong organizational and multitasking skills.
Excellent team and relationship-building abilities, with both internal and external parties (engineers, business stakeholders, partners, etc.).
Ability to work well under pressure, multitask, and maintain keen attention to detail.

Responsibilities

Define, plan, and execute product strategy for Information Technology/Digital solutions.
Understand in depth the relevant Digital markets, competition, and user requirements. Work with users to identify high-value opportunities.
Lead product design and development for innovative solutions.
Work collaboratively with data scientists, software engineers, infrastructure, and high-performance computing experts, and business development in cross-functional teams on cutting-edge technologies.
Adhere to and support a quality management framework.