Product Management Transformation SME

CACI International•Washington, DC

22h•$109,800 - $241,600•Remote

About The Position

CACI seeks an experienced Product Management Transformation SME to support the United States Secret Service (USSS) contract within the Department of Homeland Security. The role leads the design, adoption, and institutionalization of modern product management practices, governance, and decision frameworks across the agency’s OCIO product ecosystem. It helps shift the agency from traditional project management toward outcome-based, user-centered, iterative product delivery aligned with mission needs and federal governance, acquisition, and oversight requirements. The position combines hands-on product management—including coaching Product Owners, shaping roadmaps, and conducting discovery—with organizational change leadership, capability building, governance redesign, and adoption of agile and product operating models. The SME advises agency leadership, program managers, and delivery teams, and works with CIO leadership, division chiefs, mission stakeholders, acquisition teams, and technical teams. The work supports transformation aligned with the 21st Century IDEA Act, OMB agile guidance, and agency IT modernization strategies. The position is primarily remote, with possible regular onsite presence in Washington, D.C. Candidates within driving distance of D.C. are encouraged to apply. Travel is up to 10%.

Requirements

Bachelor’s degree and 15 years of experience in product management, digital services delivery, or technology consulting; accepted equivalencies are 21 years with no degree, an associate degree plus 17 years, or a master’s degree plus 12 years.
At least 3–5 years supporting federal government clients.
Ability to obtain Public Trust clearance.
Demonstrated experience leading organizational or digital transformation in federal, state, or large public-sector agencies.
Proven track record managing or coaching cross-functional agile product teams.
Deep knowledge of product management, including vision and strategy, discovery, roadmapping, backlog management, and outcome-based metrics.
Strong understanding of agile and lean frameworks, including Scrum, Kanban, and SAFe, and DevSecOps practices.
Familiarity with federal IT governance, acquisition processes, OMB guidance, IT investment reviews, and budget cycles such as PPBE and CPIC.
Working knowledge of human-centered design and user research.
Excellent facilitation, coaching, and stakeholder management skills, including experience advising senior government executives.
Strong communication skills, including executive-level briefings and reports.
Core competencies: strategic thinking, stakeholder influence, adaptive delivery, servant leadership, data-informed decision-making, and change resilience.

Nice To Haves

Federal IT transformation experience, particularly with DHS, law enforcement, or national security agencies.
Master’s degree in business, public administration, computer science, human-centered design, or a related field.
Certifications such as CSPO, SAFe POPM, Pragmatic Marketing, SAFe SPC/SA, PMP, PgMP, Agile, Prosci Change Management, or FAC-P/PM.
Experience with enterprise architecture frameworks such as TOGAF or Zachman.
ServiceNow platform or IT service management portfolio experience.
Knowledge of Section 508, NIST/RMF, and federal compliance standards.
Training program development experience.

Responsibilities

Lead product portfolio planning, roadmap development, prioritization, stakeholder alignment, and performance management across the OCIO ecosystem.
Advise agency executives and program leadership on product management strategy, organizational design, and transformation sequencing.
Develop and communicate a product vision and transformation roadmap aligned with mission priorities and statutory and regulatory requirements.
Identify and mitigate organizational, cultural, and procedural barriers to product-centric delivery.
Serve as liaison between technical teams, business owners, acquisition staff, and agency leadership.
Establish and mature product management practices, governance structures, lifecycle stages, and decision frameworks aligned with mission needs and measurable outcomes.
Assess current maturity and design a target-state product management operating model tailored to agency mission, governance, and workforce.
Adapt planning, funding, procurement, and oversight processes—including PPBE, IT investment review, and Agile/DevSecOps SDLC—to support iterative product delivery.
Ensure alignment with the 21st Century IDEA Act, Section 508, NIST/RMF security, and enterprise architecture standards.
Define and maintain product vision, strategy, performance goals, and roadmaps; develop a Product Management Framework & Playbook, Portfolio & Roadmap, and standardized templates.
Support product discovery, user research, requirements development, backlog management, prioritization, and performance measurement.
Conduct user research and develop user stories and acceptance criteria that support measurable improvements to mission outcomes.
Partner with UX/design, engineering, data, and cybersecurity leads to balance user value, technical feasibility, and compliance and security.
Oversee product backlogs, coordinate agile planning cycles, and facilitate cross-team collaboration.
Establish product KPIs and dashboards to track adoption, usability, performance, and value delivery, including OKRs and customer experience measures.
Produce periodic status reports, executive briefings, and transformation scorecards.
Monitor delivery team health, velocity, and outcomes, and recommend course corrections.
Manage risks and issues, maintain a Risk & Issue Register, and develop Product Transition Plans.
Coach government product owners, program managers, and IT staff in product management, agile delivery, and user-centered design.
Design and deliver training, workshops, and coaching programs; develop a Government Product Owner Training Package.
Establish communities of practice, playbooks, templates, and standard operating procedures.
Mentor government staff to build internal talent capable of sustaining the operating model.
Support workforce design activities, including roles, career paths, and competency models.
Execute the transformation change management plan, including stakeholder engagement, communications, training, and adoption metrics.
Maintain a Stakeholder Engagement Plan to ensure alignment among CIO leadership, division chiefs, mission operators, acquisition staff, and technical teams.
Facilitate retrospectives and continuous improvement cycles; implement post-launch reviews and capture lessons learned.
Coordinate product management initiatives, schedules, dependencies, risks, and milestones.

Benefits

Flexible time off benefit.
Learning resources and learning and development opportunities.
Healthcare benefits.
Wellness benefits.
Financial benefits.
Retirement benefits.
Family support benefits.
Continuing education benefits.
Time off benefits.
Competitive compensation and benefits options designed to support and protect employees and their families.