Senior Product Manager, Corporate Ops & Transformation Product Management

Huntington National Bank•Columbus, OH

1d•Onsite

About The Position

The Senior Product Manager defines the vision, roadmap, priorities, and delivery of product capabilities for an assigned value stream within the Corporate Operations & Transformation Product organization. The role is part of the Consumer Operations Product team and leads product strategy and execution for the Contact Center product portfolio. It partners with operations leaders, business stakeholders, technology teams, risk, legal, compliance, and other cross-functional partners to identify opportunities and deliver solutions that improve customer and colleague experiences and business performance. The role provides guidance to Product Analysts and works with Product Owners and delivery teams to define business needs, requirements, acceptance criteria, and implementation plans and ensure successful execution. The position may be located at any Huntington Bank corporate office. The listed workplace type is Office. Certain positions outside the branch network may be eligible for a flexible work arrangement combining in-office and work-from-home work; specific arrangements are provided by the hiring team.

Requirements

Bachelor's degree.
7+ years of experience leading and supporting Agile Delivery teams through end-to-end implementation, including requirements definition, story decomposition, user testing, and system demonstrations.
Experience leading product management teams.
Experience with Contact Center operations, processes, and supporting technology solutions within the banking or financial services industry.
Strong analytical skills and familiarity with the Software Delivery Lifecycle.
Strong organizational skills and attention to detail.
Demonstrated interest and success in improving Agile execution.
Experience with user-centered design and usability expertise.
Proficiency in creating supporting documentation, wireframes, and workflows.
Familiarity with program execution metrics and project management tools.
Knowledge of data mapping and reconciliation techniques.
Exceptional analytical abilities, critical thinking, and creative problem solving.
Understanding and experience with Fintech solutions, including payments, deposit originations, lending originations, and servicing.
Experience managing vendor relationships.
Self-starter who develops plans and is committed to hitting delivery dates.
Excellent written and verbal communication skills, including face-to-face and phone communication, professional grammar, and demeanor.
Ability to develop working relationships with individuals at all levels of an organization.

Responsibilities

Identify business challenges, customer and colleague needs, and opportunities to improve processes, experiences, and business outcomes within the assigned value stream.
Maintain a strong understanding of Contact Center processes, customer and colleague needs, technology capabilities, operational dependencies, and strategic priorities.
Partner with the Product Director and stakeholders to build and maintain the product roadmap.
Define or enhance Objectives and Key Results (OKRs) aligned to product initiatives.
Define Epic and Feature acceptance criteria and gather requirements from Contact Center business partners.
Work with agile teams to iterate and build, prioritizing the highest business value and improving speed to market for high-impact features.
Partner with delivery teams to ensure seamless rollouts for customers and colleagues.
Lead cross-functional teams across business, design, and technology toward shared outcomes.
Work with technology teams to understand solution options, sizing estimates, and delivery impacts, and facilitate design and trade-off decisions that meet business requirements while managing scope and budget.
Collaborate with Legal, Risk, and Compliance during discovery and delivery to identify requirements, assess impacts, address issues, and secure necessary approvals.
Engage with external vendors as needed.
Measure performance against expectations and adjust strategy based on results.
Provide guidance to Product Analysts and work closely with Product Owners and delivery teams.