Senior Product Manager, Corporate Ops & Transformation Product Management

Huntington National Bank•Detroit, MI

2d•Onsite

About The Position

The Senior Product Manager defines the vision, roadmap, priorities, and delivery of product capabilities for an assigned value stream within the Corporate Operations & Transformation Product organization. This position is on the Consumer Operations Product team and leads product strategy and execution for the Contact Center product portfolio. The role partners with operations leaders, business stakeholders, technology teams, risk, legal, compliance, and other cross-functional partners to identify opportunities, define desired outcomes, and deliver solutions that improve customer and colleague experiences and business performance. It provides guidance to Product Analysts and works closely with Product Owners and delivery teams to clarify business needs, requirements, acceptance criteria, and implementation plans. The Senior Product Manager leads efforts to understand business challenges and customer and colleague needs, maintain the product roadmap with the Product Director and stakeholders, and define or enhance Objectives and Key Results. The role leads feature and epic acceptance-criteria definition, works with agile teams to prioritize and deliver business value, and partners with delivery teams on successful rollouts. It also leads cross-functional teams, evaluates solution options and trade-offs with technology partners, works with Legal, Risk, and Compliance to address requirements and obtain approvals, engages external vendors as needed, and measures performance against expectations to adjust strategy. The position may be located at any Huntington Bank corporate office location. The listed workplace type is Office; flexible arrangements may be available for certain positions, with specific arrangements determined by the hiring team.

Requirements

Bachelor's degree.
7+ years of experience leading and supporting Agile Delivery teams through end-to-end implementation, including requirements definition, story decomposition, user testing, and system demonstrations.
Experience leading product management teams.
Experience with Contact Center operations, processes, and supporting technology solutions within the banking or financial services industry.

Nice To Haves

Strong analytical skills and familiarity with the Software Delivery Lifecycle.
Strong organizational skills and attention to detail.
Demonstrated interest and success in improving Agile execution.
Experience with user-centered design and usability expertise.
Proficiency in creating supporting documentation, wireframes, and workflows.
Familiarity with program execution metrics and project management tools.
Knowledge of data mapping and reconciliation techniques.
Exceptional analytical abilities, critical thinking, and creative problem solving.
Understanding and experience with Fintech solutions, including payments, deposit originations, lending originations, and servicing.
Experience managing vendor relationships.
Self-starter who develops plans and is committed to meeting delivery dates.
Excellent written and verbal communication skills, including face-to-face and phone communication, with professional grammar and demeanor.
Ability to develop working relationships with individuals at all levels of an organization.

Responsibilities

Identify business challenges, customer and colleague needs, and opportunities to improve processes, experiences, and business outcomes within the assigned value stream.
Develop and maintain a strong understanding of Contact Center processes, customer and colleague needs, technology capabilities, operational dependencies, and strategic priorities.
Partner with the Product Director and stakeholders to build and maintain the product roadmap.
Define or enhance Objectives and Key Results aligned to product initiatives.
Lead requirements gathering and acceptance-criteria definition for epics and features with Contact Center business partners.
Work with agile teams to iterate and build, prioritizing the highest business value and improving speed to market for high-impact features.
Partner with delivery teams to ensure seamless rollouts for customers and colleagues.
Lead cross-functional teams across business, design, and technology toward shared outcomes.
Partner with technology teams to understand solution options, sizing estimates, and delivery impacts, and facilitate design and trade-off decisions that meet business requirements while managing scope and budget.
Collaborate with Legal, Risk, and Compliance throughout discovery and delivery to identify requirements, assess impacts, address issues, and obtain necessary approvals.
Engage external vendors as needed.
Measure performance against expectations and adjust strategy based on results.
Provide guidance to Product Analysts and work closely with Product Owners and delivery teams to define business needs, requirements, acceptance criteria, and implementation plans.